Technical Services Support Specialist IV- Technology and Communication

ServiceNow Developer - Technical Services Support Specialist IV - Technology and Communication Pay $78,108.00 - $150,406.00 / year Location: Columbia, Maryland Employment type: Full-Time Job Description Req#: 4076984 The ServiceNow Developer will be responsible for development, configuration, and support within ServiceNow, while providing input on design and developmental best practices. The successful candidate will work with management and support staff to implement new features and enhancements to meet the ever-changing needs. The successful candidate will also be responsible for managing the wide range of projects associated with the systems development team, verifying schedules, timelines, scopes, and deliverables while also developing on the ServiceNow platform.

STARTING SALARY HIRING RANGE:

• 37.55 - $50.67
• 78,108 - $105,387

CLASS DESCRIPTION: Performs senior professional level technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes maintaining, supporting, and using the multiple and complex operating system components and subsystems used by the Data Operation Center or performing highly complex programming analysis and systems design. Serves as a point of contact for support, administration, and maintenance of the ServiceNow platform and associated applications. Works directly with end users to resolve support issues. Monitors health, usage, and overall compliance of ServiceNow and its applications. Develops and implements new configurations and customizations for ServiceNow. Develops system integrations and processes automation within the ServiceNow instance and other Information Services applications. Coordinates and facilitates application and platform upgrades. Creates ServiceNow reports and dashboards. Implements new ServiceNow modules based on the needs of the county. Performs system and integration testing. Authors and maintains technical documentation. Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current. Provides updates, status, and completion information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects. Creates forms and processes for different use cases per requirements. Provides creative solutions to complex problems by using the out-of-the-box tools available. MINIMUM REQUIREMENTS: Bachelor's Degree and four (4) years of related experience or equivalent combination of education and experience. PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: Experience supporting a ServiceNow implementation. Must be a creative problem solver with the ability to think outside the box. Experience working within the software development lifecycle. Experience in SCRUM methodology. Possess knowledge of ServiceNow applications and their function. Proactive in troubleshooting problems, with the ability to work issues to completion. App Engine/Studio experience is a plus. Integration Hub Experience is a plus. ITIL Foundations Certification. Certified ServiceNow Systems Administrator or ServiceNow Certified Application Developer is a plus. Experience working in Rome and above versions of ServiceNow releases. Ability to manage projects both large and small. Able to pick up and learn new technologies quickly. Understands the function of Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. Understands Notifications, UI Pages, UI Macros, Formatters, etc., in ServiceNow. Maintains an understanding of ServiceNow modules and software licensing functionality to ensure ongoing compliance. Background in SharePoint online and O365 administration is a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY: The ability to communicate effectively with the constituents of Howard County, by establishing a rapport with users of the social media to focus the County and its representatives in the best light possible. Ability to apply basic math and algebra. Ability to define problems, collect data, establish facts, and draw valid logical conclusions. Possession of a valid driver's license. About the company Howard County is located in the US state of Maryland. #J-18808-Ljbffr Howard County Government