Help Desk Intern

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

What will I do?

In this internship, you will learn and be responsible for a variety of IT related tasks, to include:

• Provide first line response for users requiring assistance with information technology issues and problems;
• Respond to requests for technical assistance by phone, email and/or using a Help Desk management system;
• Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;
• Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
• Act as a liaison between customers and technical escalation teams.

What will I learn?

As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills, to include:

• Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
• Active Directory
• Microsoft Lync
• Exchange 2003, 2007, and 2010
• Office 2003, 2007, 2010, 2013 supporting
• VMWare
• Backup solutions
• Firewalls
• Network switching
• Remote monitoring and support
• Equipment recycling
• Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Compensation and Schedule:

This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, in the evening and weekend hours, to work around your school schedule!

Element is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Element recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Who We are:

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.


Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.