IT Support Specialist I

IT Support Specialist I

Job Category: Information Technology

Full-Time

Remote

Travel Required: Yes, Multi-county

Description

Must Reside in Florida

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

This role is remote but requires occasional onsite IT support at our Orange, Seminole and Osceola County Offices.

This is a Tier 1 Entry Level Position.

The IT Support Specialist I will provide technical support to the end user of the organization computer and technology, including software and hardware. Overall, the IT Support Specialist I contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Why Join CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Provide technical support to the end user of the organization computer and technology, including software and hardware

• To proactively monitor and provide direct end user hardware and software support to all end users.
• Document and follow up with hardware and software issues.
• Respond to tickets in accordance with SLA guidelines.
• Record, track, and document help desk request problem-solving process including actions taken through final resolution.
• Escalations, as needed, as well as set customer expectations for follow up.
• Maintain hardware and software inventory while staying current on new technologies.
• Configure and deploy hardware.
• Assist in testing new hardware and software prior to implementation.
• Install/upgrade operating system and standard workstation software.
• Provide technology training and user assistance.
• Actively support the day-to-day IT Operations.
• Work with REDs and management teams to support the day-to-day IT operations.
• Assist in the selection, installation, and support of IT resources including hardware, software and communications.
• Monitor compliance with CHS IT standards and policies.
• Oversee compliance with security policies for data and software.
• Assist in developing Quality Management measures for information technology.
• Provide telecommunications support.
• Assist in the development of IT documentation.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS's code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• High School Diploma or GED equivalent, required.
• Associates degree in an IT related field, preferred.
• Advanced technical certification in Microsoft or networking products, preferred.
• Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• 1 year of experience providing end user technical support.
• 1 year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required.

Competencies

Knowledge of: NETWORKING PRINCIPLES

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, sometimes ambiguous environments.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Solve practical problems and document results using sound judgment.
• Commit to providing high customer satisfaction with positive service delivery results.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
• Handle confidential Information appropriately.

Schedule/Salary Expectations

This position will be hybrid, mostly remote with office visits when necessary for IT assistance.

This is a Tier 1 Entry Level Position.

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit