Manager, Care & Enrichment

Job Summary Summary: Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Care & Enrichment at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you! The application for this position will be open until Tuesday, May 5 at 5pm EST. About the R&R Center The R&R Center in Pawling, NY is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD. Location & Schedule This position is on-site at the Recovery & Rehabilitation Center in Pawling, NY. Work schedule: 7am-7pm, including at least one weekend day. Ability to work a flexible schedule, evenings, weekends, and holidays as program needs determine is required. Schedules are subject to change at the sole discretion of the ASPCA. Travel: Ability and willingness to travel up to 10% of time. Compensation & Benefits Compensation: Target hiring range $68,000 – $73,000 annually. Starting pay depends on education, training, experience, location, and other factors. May increase beyond the maximum based on performance. Benefits: Affordable health coverage including medical, dental, and optional vision; flexible time off (vacation, sick, bereavement, paid parental leave, 10 company holidays, and paid personal time); 401(k) plan with match up to 4% plus an additional 4% contribution; professional development opportunities; and other comprehensive benefits. For more information on benefits, visit our website. Responsibilities Maintain working knowledge of all Care & Enrichment daily protocols; collaborate with Senior Director, Operations, Senior Manager, and other Managers to ensure protocols are clear and up-to-date. Maintain working knowledge of all relevant regulatory requirements; keep accurate records of compliance. Oversee cleaning and prepping of animal holding area, enrichment provision, feeding, and watering. Arrange daily animal care and enrichment tasks to optimize workflow. Provide consistent floor management and assist Care & Enrichment Technicians as needed. Assist in training and overseeing volunteers handling animals. Collaborate with behavior and veterinary teams for open communication and high-quality care. Problem‑solve daily issues with Care & Enrichment Technicians. Provide feedback to Senior Manager, Care & Enrichment to improve processes. Contribute to development and refinement of daily care & enrichment SOPs. Audit data entered by Technicians for accuracy and legal compliance. Assist with animal movement choreography for low‑stress transitions. Perform repeated daily checks of animal areas, cleaning, feeding, enrichment, or delegate appropriately. Hold team huddles to assess progress, support, and adjust schedule. Develop, implement, and manage equipment and supply organization. Monitor inventory conditions and request supplies before depletion. Perform daily rounds to ensure proper enclosure use and safety concerns. People Management Explain protocols to Technicians to gain buy‑in. Serve as active floor lead, monitor workflow, and offer real‑time support. Oversee the team’s cleaning, handling, enrichment, monitoring, and documentation. Provide regular training updates. Assist in daily care and protocol adherence. Give prompt and constructive feedback. Ensure adherence to SOPs and set clear goals. Address conflict and concerns promptly and respectfully. Delegate for employee growth. Monitor and evaluate performance with coaching and formal appraisals. Evaluate staffing and training needs; communicate to Senior Director. Recognize team accomplishments and foster engagement. Operational & Administrative Duties Participate in relevant R&R Center and ASPCA meetings. Track and report time worked, time off, and expenses. Review time‑off requests and weekly hours for Technicians. Steward R&R Center assets responsibly. Education & Experience High School Diploma or GED required; B.S. or B.A. preferred. Minimum 1 year of experience leading a team. At least 2 years of hands‑on experience in an animal shelter. Fear Free® Shelter Program certification required or to be completed within 60 days of hire. Qualifications Valid driver’s license and ability to pass a vehicle history check. Fluency in MS Word, Excel, PowerPoint (plus). Knowledge of shelter software or Salesforce (plus). Knowledge of Airtable or other project management system (plus). Knowledge of Canva or other design software (plus). Excellent written and oral communication skills. Able to witness animals suffering medically or behaviorally. Comfortable with humane euthanasia in theory and practice. Displays concern for safety and well‑being under stress. Fosters collaboration with colleagues at all levels. Builds strong work relationships based on trust, respect, and listening. Generously shares knowledge and expertise. Demonstrates interest in others’ ideas. Proactively problem‑solves and takes initiative. Adaptable and flexible; helps others adapt. Resilient; bounces back quickly. Strong people leader. Adapts coaching styles for diverse individuals. Encourages, values, and respects diverse perspectives. Sets clear direction and inspires others toward shared goals. Leads with transparency, integrity, honesty, and strong ethics. Open, quick, and kind in tough conversations. Views conflict as generative for innovation. Values training and education for self and team. Works in various environmental conditions; weather variations. Works in noisy environments. Exposed to chemical and biological hazards. Physically demanding; can stand, walk, bend, squat, kneel for extended periods. Can lift and carry animals up to 50 lbs unassisted, 100 lbs with assistance. Can restrain animals safely and humanely. Can wear PPE: coveralls, respirators, masks, booties. EEO Statement The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). #J-18808-Ljbffr