Customer Support Specialist I

Customer Support Specialist I Posting Number: SP005400P Division/College: College of Education, Health & HumanSciences Department: Center on Disabilities & HumanDevelopment Location: Boise Posting Context Statement: Position Overview: This position provides responsive and engaging customer support forchild care professionals as they navigate the data managementsystem (RISE) as it relates to the Idaho Child Care Program (ICCP)and state child care licensing. Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants andproject leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned Required Experience: One year of experience in a customer support role One year experience with data entry and a data managementsystem Experience working on a team with shared goals Experience with organizational and problem-solving tasks Demonstrated ability to write clearly and precisely asdemonstrated in applicant materials Using computer software and applications for word processing,developing spreadsheets, email and internet research Required Education: High School Diploma or equivalent Required Other: Ability to travel Ability to work non-standard hours as needed Additional Preferred: EXPERIENCE More than one year of experience in a customer supportrole Knowledge of child care licensing procedures and/or federal andstate rules and regulations for child care Experience with the RISE Application Working with child care professionals EDUCATION Associate's degree in business administration or earlychildhood Physical Requirements & Working Conditions: None Degree Requirement: Listed degree qualification is required at time of hire FLSA Status: Non-Exempt Employee Category: Classified Pay Range: $20.00 per hour or higher DOE Type of Appointment: Fiscal Year FTE: 1.00 Full Time/Part Time: Full Time Funding: This position is contingent upon the continuationof work and/or funding. A visa sponsorship is available for the position listed in thisvacancy: No Posting Date: 08/04/2026 Open Until Filled: Yes Special Instructions to Applicants: First consideration ofapplicants to occur on August 18th, 2026. Applicant Resources: Background Check Statement: Applicants who are selected asfinal possible candidates must be able to pass a criminalbackground check. The University of Idaho is an equal employment opportunityemployer, including veterans and individuals withdisabilities. #J-18808-Ljbffr