Collections Associate

About Specialty Program Group Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading‑edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. Job Summary The Collections Associate will oversee daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Associate position reports to the Collections Supervisor. Essential Duties and Responsibilities Process and distribute monthly statements to brokers and clients, with follow‑up on outstanding balances according to established departmental procedures and deadlines. Manage outstanding invoice status and interface with Account Servicers on collection matters and dispute resolution. Complete tasks and processes in ImageRight (workflow tool) in a timely manner. Identify opportunities to enhance and improve systems and operations within the organization. Serve as backup for other members of the Collections team. Provide excellent and considerate customer service by maintaining positive, effective internal and external customer relationships. Proactively coordinate with the Collections Supervisor when necessary to accelerate the collection process. Maintain timely contact with internal staff and agency accounting departments on accounts receivable matters. Follow production, productivity, quality, and customer‑service standards. Qualifications High school diploma or GED equivalent required; associate degree preferred. Minimum 2 years of experience in accounting or a related field. General understanding of Accounts Receivable and/or Collections roles. Strong written and verbal communication skills. Effectively respond to questions from managers, clients, and customers. Ability to solve practical problems and deal with limited standardization. Recreate accurate timeline of events with cash reconciliation backup. Proficient knowledge of Microsoft Office, with an emphasis in Excel. Other Skills and Abilities Ability to review and investigate errors and inconsistencies between Accounts Receivable reports. Ability to multi‑task, prioritize, and work independently. Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees. Anticipate work needs and follow through with minimal direction. Proper grammar and proofreading skills. Analytical problem‑solving. Ability to work well under pressure and within short deadlines. Willingness to learn and adopt new strategies. Work Location This role is Hybrid and working out of our Brentwood, TN office. Department: Accounting & Finance Required Experience: 2–5 years of relevant experience. Required Travel: No travel required. Required Education: High school diploma or GED equivalent required; an associate degree preferred. Compensation and Benefits The expected salary range for this position is $19–$26 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. Equal Opportunity Employer HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. E‑Verify Program E‑Verify Program #J-18808-Ljbffr