Legal Operations Manager

Legal Operations Manager Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. The Opportunity The Legal Administrative Operations Manager ensures the smooth and efficient operation of the Personal Injury (PI) department. This role combines legal expertise with operational oversight, managing workflows, communications, and deadlines while supporting attorneys and staff. The position requires strong project management skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Oversee case-related operations, including developing and reviewing reporting. Provide leadership and oversight to the Litigation Office Services team, ensuring alignment with firm goals and operational efficiency. Collaborate with the Referral Team on inquiries, triaging outbound referrals, tracking requests, and maintaining strong communication with referral sources. Coordinate with vendors to ensure seamless integration of services and resources. Review and manage litigation team audits, and department software/application usage. Collaborate with attorneys and department leaders to ensure operational needs are met and cases proceed smoothly. Identify and resolve operational challenges, applying strong problem-solving skills to improve efficiency and outcomes. Serve as a subject matter expert in litigation support matters, including creating SOPs to increase departmental efficiency and standardization. Report directly to the Chief Operating Officer on department performance, key initiatives, and operational priorities. Qualifications Proven experience as a PI Litigation Manager, senior, or high-performing PI paralegal required. Experience training, onboarding, and guiding junior team members required. Familiarity with PI case workflows, litigation procedures, and compliance requirements. Strong leadership, mentoring, and team management skills. Excellent organizational, communication, and problem-solving abilities. Ability to manage multiple priorities and deadlines in a fast-paced environment. Proficiency with legal software, case management systems (e.g., Litify), and other operational tools. Demonstrated initiative, accountability, and reliability in prior roles. Trial preparation experience strongly preferred. Compensation $120,000 - $165,000 per year depending on experience, plus performance-based incentives. Benefits Paid time off and paid holidays Opportunities for growth and advancement Team outings and sponsored events Employee referral bonus programs Firm-paid Medical HMO with affordable upgrades Firm-paid Life and AD&D insurance Low-cost Dental and Vision plans 401k FSA (Flexible Spending Account) EAP (Employee Assistance Program) Pet Insurance Strive for Excellence. Fight for Justice. Foster Unity. Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. Join Wilshire Law Firm Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance