Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

On-Site Director of Customer Service & Call Center

Ultimate Staffing Services

Ultimate Staffing Services in Newton, MA, seeks a Director of Customer Service to lead the call center operations supporting equipment accounts. This on-site role oversees customer service representatives and dispatch coordinators, driving performance, triage, and first-contact resolution for property managers, residents, and commercial clients. The Director will be strategic and hands-on, building structured processes while enhancing daily operations. #J-18808-Ljbffr Ultimate Staffing Services

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the On-Site Director of Customer Service & Call Center in West Newton, MA vacancy
  • $114.6k - $171.9k

     ...a portfolio of benefits and services, including dental, vision, disability...  ...life brighter for our customers, partners and communities....  ...: The Customer Service Director ensures that all specialty markets...  ...Director achieves superior call center performance with respect to... 
    Suggested
    Temporary work
    Work at office
    Local area
    Flexible hours
    2 days per week

    Sun Life

    Wellesley, MA
    23 hours ago
  • Sun Life U.S. is seeking a Customer Service Director to lead specialty markets servicing, optimize resources through co-sourcing, and manage...  ...requires extensive leadership experience in health-care-related call centers, strong program management skills, and a commitment to... 
    Suggested

    Sun Life

    Wellesley, MA
    1 day ago
  • $155.6k - $203.3k

     ...AvangridJob SummaryThe Sr. Manager, Customer Service Technology is responsible for...  ...Systems (CIS), IVR/contact center platforms or CCaaS, digital...  ...Technology role reports into Director - IT Applications.Key...  ...advisor to Customer Service, Call Center, Billing, and Digital... 
    Suggested
    Contract work
    Work at office
    Local area

    Iberdrola

    Boston, MA
    1 day ago
  • $64.7k - $97.1k

     ...a portfolio of benefits and services, including dental, vision, disability...  ...making life brighter for our customers, partners and communities....  ...and strategic contact center functions, ensuring effective...  ...improvement in quality, accuracy, call routing, knowledge management... 
    Suggested
    Work at office
    Flexible hours

    DentaQuest

    Wellesley, MA
    3 days ago
  • $100k - $120k

    Director, Customer Service Direct Hire Newton, MA (JN -072026-427250) West Newton, Massachusetts Salary:...  ...8:00am- 5:00pm Monday- Friday Fully on site Pay Range: $100,000 - $120,000 Job Description: Lead the company’s call center operations supporting equipment accounts... 
    Suggested
    Monday to Friday

    Ultimate Staffing Services

    West Newton, MA
    3 days ago
  •  ...Description IVI RMA is seeking a full-time Call Center Coordinator to join our growing team!...  ...telephone and/or portal consistent with service and quality standards. Provide...  ...required information. Update existing customer information as needed. Perform other... 
    Full time
    Immediate start
    Flexible hours

    IVI RMA North America

    Waltham, MA
    more than 2 months ago
  •  ...who is responsible for selling products and providing superb customer service within a retail setting. We interact with customers daily,...  ...communication skills. At least one year of demonstrating superb call center, restaurant, or retail customer service experience... 
    Weekly pay

    Gregory J Inc

    Newton Center, MA
    9 days ago
  • $100k - $105k

     ...Ecommerce Customer Service Manager At ASICS, our Sound Mind, Sound Body philosophy is more...  ...direction on customer experience initiatives, site improvements, marketing campaigns, and...  ...of customer service experience in a call center or contact center environment required... 
    Work experience placement
    Work at office
    Local area

    ASICS

    Boston, MA
    4 days ago
  •  ...a leading provider of employee and government benefits, offering dental, vision, life and health coverage nationwide. The Customer Service Director role focuses on maximizing resources across specialty markets and coordinating with Dental management to meet service goals... 

    Stryker Corporation

    Wellesley, MA
    2 days ago
  • Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with flexible virtual work. The Customer Service Director will oversee specialty markets, optimize resources across markets, and partner with Dental management to improve loss ratios and service... 
    Work at office
    Flexible hours

    DentaQuest

    Wellesley, MA
    3 days ago
  • DescriptionThe Site Manager will provide overall day to day on-site administrative and technical management of all field related personnel, subcontractors and work activities on a construction project site. These projects will be located in various locations and vary in... 
    Contract work
    For contractors
    For subcontractor

    Burns & McDonnell

    Newton, MA
    23 hours ago
  • $90k - $100k

     ...pediatric therapy. At Bierman Autism Centers, we're creating a category of...  ...looking for an experienced Director of Client Safety to build,...  ...in healthcare, pediatric services, behavioral health, ABA, quality...  ...systems across multi-site organizations Strong analytical... 
    Full time
    Temporary work
    Flexible hours
    Shift work

    Bierman Autism Centers

    Needham Heights, MA
    13 hours ago
  •  ...Job Description Summary The IT Customer Contact Center Supervisor (CCCS) efforts to deliver standardized...  ...with delivering superior customer service in a call center environment. This individual...  ...for local travel between SSHS sites. b. Participate in varying schedules... 
    Full time
    Local area
    Flexible hours

    South Shore Health

    Weymouth, MA
    8 days ago
  • $80k - $100k

     ...Overview: We’re looking for a Call Center Supervisor to join our Inside Sales team!...  ...interested in our industry leading products and services. With weekly and monthly bonuses...  ...supervisors. Deliver exceptional customer service by actively listening to customer... 

    Renewal by Andersen | Esler Companies

    Waltham, MA
    23 hours ago
  • $40 - $45 per hour

     ...years! Join our hard-working motivated team! Our reputation for customer service and quality workmanship is the best in the industry. About...  ...is seeking an experienced and highly motivated Construction Site Supervisor to join our growing Field Operations team. This... 
    For subcontractor

    Maloney Properties

    Wellesley, MA
    23 hours ago
  • $82k - $143.5k

     ...we strive to better serve our customers, strengthen our impact across...  ...everything possible. The Site Logistics Manager - Waltham is...  ...reports to the Site Operations Director and is part of the Global...  ...accuracy, productivity, and service levels. - Develop and maintain... 
    Full time
    Work at office
    Worldwide
    Night shift

    Danaher Corporation

    Waltham, MA
    1 day ago
  • $25 - $30 per hour

     ...car wash and retail industry. We are growing rapidly and seeking high-quality Car Wash Site Managers who are true leaders—professionals with a strong background in customer service, operations, and team development. If you’re ready to take ownership, lead with integrity... 
    Hourly pay
    Full time
    Work at office
    Immediate start
    Flexible hours
    Shift work

    Prestigewash

    Waltham, MA
    1 day ago
  • $160k - $182k

     ...ButcherBox Headquarters) Level: Director Base Salary: $160,000.00...  ...is seeking a Director of Customer Support to lead our customer...  ...improvement. Ensure service levels, customer satisfaction...  ...customer experience, contact center, or customer operations leadership... 
    Temporary work
    Work at office
    Local area

    ButcherBox

    Watertown, MA
    a month ago
  •  ...your client’s business challenges and goals Manage Client Services 90‑day planning cadence and planning cycles in support of your...  ...background managing operational workstreams and KPIs (call center, customer inquiries etc) for a Client program Proven ability to manage... 
    Remote work
    Flexible hours

    Medium

    Boston, MA
    2 days ago
  • $20.25 - $28.35 per hour

     ...families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we...  ...teachers alike to learn and grow, the Site Director role could be for you! Site Directors...  ...go hand-in-hand Outstanding customer service skills, strong organizational skills,... 
    Hourly pay
    Local area

    KinderCare Education

    Weymouth, MA
    -41
  •  ...deliver projects on time, within budget, and to the required quality and safety standards by managing schedules, budgets, contracts, site operations, and stakeholder communication. Ideal candidate will have both ground up and renovation experience building 40-80 unit... 
    Contract work
    For subcontractor
    Work at office

    CyberCoders

    Waltham, MA
    2 days ago
  •  ...Advancement Opportunities Competitive Compensation Flexible Schedule Job Summary We are seeking a professional Security Site Supervisor to join our team. In this role, your primary responsibility will be to create a safe and secure environment. You will... 
    Flexible hours

    REDCON SECURITY LLC

    Watertown, MA
    2 days ago
  • $16 - $35 per hour

     ...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles... 
    Hourly pay
    Full time
    Shift work
    Night shift
    Afternoon shift

    Hilton

    Newton, MA
    23 hours ago
  • $112k - $149k

     ...into a realtime, 3D command and control center. As the world enters an era of strategic...  ...Critical-thinker and problem-solver ~ Customer-centered mindset ~ You like to build and...  ...to Anduril Industries using a third-party service provider to conduct pre-employment risk,... 
    Full time
    Work experience placement
    Immediate start

    anduril

    Boston, MA
    22 hours ago
  • $28 per hour

     ...3:30pm (occasional overtime and/or availability needed for Saturdays) Work Location : In-person at one or more sites within the Habitat Boston service area Job Description : As a Site Supervisor, you will have a critical role managing an assigned build site comprised... 
    Hourly pay
    Full time
    For subcontractor
    Monday to Friday

    Habitat for Humanity Greater Boston

    Boston, MA
    8 days ago
  •  ...Manager to oversee multiple retail units, driving guest service, food quality, and program development in a fast‑...  ...and work with management to ensure a high‑performing, customer‑centered operation. This is an on‑site role with a demanding 50‑hour week and weekend/evening... 
    Weekend work
    Afternoon shift

    Tufts University

    Somerville, MA
    1 day ago
  • $143.2k - $205.86k

     ...Position Overview The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing, cash application, and dispute resolution, for regional... 
    Worldwide
    Flexible hours

    Repligen

    Waltham, MA
    23 hours ago
  • $80k

     ...through regular communication, site visits, and account reviews. Conduct outside sales calls, networking events, and client...  ...trends, competitor activity, and customer needs to identify new...  .... Deliver exceptional customer service and client retention. Preferred... 
    Contract work
    Work at office
    Relocation
    Night shift

    BENCHMARK

    Waltham, MA
    23 hours ago
  • $113k - $150k

     ...in the life sciences industry. We are looking for a talented EHS Site Manager to join our industry-leading Project Delivery and...  ...maintaining compliance with EHS policies and regulations for engineering services, construction projects, and validation/compliance services. You... 
    For contractors
    For subcontractor
    Work at office
    Local area
    Night shift

    Integrated Project Services

    Burlington, MA
    1 day ago
  • $135k - $165k

     ...a better world by combining world class services, advisory and technology for our clients....  ...for overseeing the management of assigned sites within the account-owned and/or occupied...  ...providing excellent internal and external customer service Knowledge of standard business and... 
    Full time
    Contract work
    Local area

    Jones Lang LaSalle

    Boston, MA
    23 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to On-Site Director of Customer Service & Call Center. Be the first to apply!