Front Office Associate

Client Experience CoordinatorResponsible for ensuring an excellent client experience by performing a variety of administrative duties that support the client, clinical, billing, and management team.Responsibilities:Ensure excellent client experience through consistent execution of business processes.Open and close practice facilitiesCheck-in and out in-person clientsCollect copays for in-person and virtual clientsSchedule client appointmentsUpdating and maintaining client information in PM softwareLog non-client visitors and report to managementAnswer phones with professionalism and courtesyWelcome visitors and clients to the practiceProcess clinician requestsBe knowledgeable of the clinician's schedule preferences and restrictionsBe knowledgeable of client needs and potential scheduling opportunitiesProcess requests for medical records, subpoenas, letters, and any other requested materials following HIPAA standards approved by the supervisorSend faxes to clients or care team when appropriateReceive and process incoming faxesContact, survey, and track clients who have discontinued servicesCoordinating with the billing department?Receive client complaints, resolve them, or direct to the supervisorCreate charts for new clientsProcess all new client intakes with strong attention to detailProvide client transfers for exiting therapistsTrack referrals & provide list to managementRespond to client inquiry emails as they occurMonitors and maintains office supplies listsMaintain and update office appearance to meet standards as determined by managementMaintain a clean and professional workspacePerform secondary tasks including but not limited to insurance verification, client form verification, administration of additional client programs, billing support, etc.Other duties and projects assigned by management.Minimum Requirements:Candidates should have a minimum of 1-year experience in a similar role and must possess significant knowledge and abilities to successfully perform the responsibilities listed.Bilingual and relevant education and/or training will be considered a plus.Preferred Requirements:Advanced MD EMR softwareProficient with Microsoft Office and TeamsIMO is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.