Business Performance Analyst

Business Performance Analyst

Job Title: Business Performance Analyst

Pay Grade: 6

Salary: $60,588

Department: Enterprise Support

Reports to: Enterprise Support Manager

FLSA Status: Exempt

Position Summary: Analyzes the performance of critical business functions, defines the scope and impact of business performance measurement processes, as well as design, plan and implement an enterprise-wide data management plan. Activities include implementation of policies, procedures, communication, and execution of business performance management processes. The Business Performance Analyst is expected to understand business processes and requirements for each functional area within the organization. Other responsibilities include extracting data from corporate systems, manipulating and validating data, conducting root cause analysis, and identifying opportunities for improving business performance. The successful candidate should be comfortable writing queries, developing analytical visualizations, and integrating data with automated platforms.

Responsibilities:

Administers activities for collecting, analyzing, and reporting business performance across all departments

Extract data from internal/external systems and develop performance reports

Monitors business performance and collaborates with various stakeholders to improve performance against business objectives

Participates in data management strategy meetings

Administers workforce training for data management objectives

Collaborates with all departments to analyze business performance and make recommendations in support of business performance objectives

Evaluates data management proposals to ensure risks are identified and mitigated prior to adopting new data management processes, procedures and or techniques

Analyzes collected data through task analysis, business process, surveys, and workshops

Supports the Enterprise Support team during the development stage of process improvements

Prepares accurate and detailed requirement specifications documents, user interface guides, and functional specification documents

Communicates effectively and efficiently with external clients and internal teams to deliver functional requirements as specified

Documents the acquired results of analysis and workflows, which includes obtaining sign-off from the appropriate client and stakeholders

Manages any change requests related to activities required to meet the agreed deliverable due dates

Understands system capabilities and creates specifications and documents necessary to prepare customer reports for business performance dashboards

Other responsibilities as assigned

Qualifications:

Bachelor's degree in Business Administration, Computer Science, Engineering or 3-5 years' experience with technical/analytical related jobs in lieu of a college degree

Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook

Advanced knowledge of analytical visualization software e.g., Microsoft Power BI, Tableau, etc.

Solid mathematical aptitude and effective project management skills

Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis

Flexible with work hours and requirements outside of normal working hours/days to provide atypical on-premises support during emergencies or critical events

Success Characteristics:

Passion for customer service excellence through attentive listening, providing timely information and welcoming feedback and open discussions regarding performance

Team oriented with the ability to build consensus and effective relationships

Must be a self-starter, problem-solver and one that takes initiative

Ability to read, analyze and interpret moderate to complex business processes

Able to interact positively and effectively with co-workers, subordinates, and supervisors

Excellent interpersonal, organizational, written, verbal and presentation skills to successfully manage a variety of responsibilities with accuracy

Outstanding project management skills with an ability to prioritize workloads

Demonstrated maturity, credibility, and self-confidence to function effectively in a demanding environment

Commitment to data-driven decision making and the use of key performance indicators in the execution (development, analysis, corrective action, communication, and pursuit and provision of feedback) of tactical, operational, and strategic responsibilities

High level of integrity and dependability with a strong sense of urgency, accountability, and results-orientation

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package first day of hire.

Atlanta Airlines Terminal Corporation