Mini Bar Attendant

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.

Job Duties

• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
• Deliver excellent customer service in an efficient manner.
• Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
• Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
• Keeps cart clean and orderly
• Ensure mini bars are defrosted, clean and in good state of repair at all times.
• Ensure mini bar product is fresh and has not exceeded its expiration date.
• Adhere to DND (Do Not Disturb) processes and procedures.
• Maintain appearance and uniform standards.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Gives recognition to repeat guests
• Special projects and duties as assigned

Education and Experience

• Minimum of 1 year housekeeping/mini bar experience preferred
• Minimum of 1 year hotel experience preferred

Skills & Abilities

• Excellent time management skills
• Passion for hospitality and customer service focused.
• Team player
• Can communicate well with guests, supervisors and coworkers.

Physical Requirements

• Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.