Underwriter CL - Associate

Company Overview FOCUS provides cloud‑based core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for property‑and‑casualty insurance companies and MGAs. With decades of industry experience, FOCUS removes risk from insurtech for small to growth‑focused insurance organizations, enabling clients to focus on growth and service. Position Overview Title: Underwriter Associate CL-I Reports to: Supervisor, Client Experience Location: Sunrise / Remote Responsibilities Customer & Agent Servicing (40%): Receive and manage high volume calls, emails, chats regarding workers’ compensation policies including document and endorsement requests, billing inquiries, renewals, cancellations, claims referrals. Communicate professionally with insureds, agents, and underwriting partners to confirm status, provide updates, address cancellations, and provide coverage information. Support agents by preparing documentation, coordinating service requests, and managing needs for both voluntary and assigned risk policies. Policy Processing & Account Management (35%): Process new business, renewals, voluntary, and assigned risk accounts ensuring accuracy and timeliness. Review policy information for payroll, classifications, billing, and endorsements; resolve discrepancies. Maintain thorough documentation and audit trails, ensuring compliance. Proactively follow up on outstanding items and coordinate across teams. Compliance, Quality & Continuous Improvement (15%): Ensure servicing activities meet regulatory requirements and carrier guidelines. Maintain high quality and accuracy across all requests. Identify trends and process gaps; raise issues for continuous improvement. Participate in training and cross‑functional collaboration. Claims Support & Coordination (10%): Assist callers with claims inquiries, provide adjuster contacts or resources. Document inquiries and guidance, ensuring accurate records. Qualifications 3–5years of progressive experience in the workers’ compensation insurance industry. Prior call center or high‑volume customer service experience preferred. Experience handling inquiries via chat with prompt, professional responses. Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with management systems such as ImageRight or similar platforms. Ability to operate office equipment: scanners, copiers, fax, calculators. Strong client service orientation, communication skills, and problem‑solving ability. Bilingual (English/Spanish) preferred. Benefits Medical, Dental, Vision, Life, Pet insurance Flexible Spending Account Competitive salaries 401(k) match Paid time off (personal, PTO, 12 holidays, volunteer, parental leave) Short & long‑term disability Employee support programs (mental health) Tuition reimbursement Charitable gift matching Referral program Commuter benefits Remote and hybrid opportunities Note: This position cannot be performed in California, Colorado, NewYork, or Washington. Equal Employment Opportunity FOCUS is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. If you require accommodations, contact View email address on click.appcast.io. #J-18808-Ljbffr Apex Fintech Solutions UK Ltd.