Patient Care and Front Desk Coordinator-260056

We are seeking an organized, detail-oriented, and personable Patient Care and Front Desk Coordinator to support daily clinic operations and ensure an exceptional experience for patients and visitors. In this dynamic front-office role, you will serve as the primary point of contact for clinic reception, manage appointment scheduling, coordinate patient intake, and support clinical trial site logistics in full compliance with HIPAA and GCP standards. This is a full-time, direct-hire opportunity.

Responsibilities

• Reception & Patient Intake: Greet and check in patients, study participants, and visitors; manage high-volume phone routing; verify patient demographics and insurance information; and guide patients through registration documentation.
• Scheduling & Calendar Coordination: Coordinate, schedule, and confirm patient appointments, manage provider calendars, and communicate schedule adjustments across clinical teams and ancillary departments to ensure seamless clinic flow.
• Site Logistics & Monitor Support: Oversee on-site logistics for clinical monitor visits, including check-ins, room assignments, and scheduling; support clinical study teams and external sponsors with administrative coordination.
• Records & Office Administration: Maintain timely and accurate documentation within EMR and internal tracking systems; manage incoming faxes, mail, and regulatory files; and oversee inventory tracking and supply restocking.
• Compliance & Professional Standards: Uphold strict participant confidentiality and adherence to HIPAA, Good Clinical Practice, and Standard Operating Procedures.

Required Qualifications

• High School diploma or equivalent.
• 1–3+ years of administrative or front-office customer service experience in a healthcare, medical office, or clinical research environment.
• Strong proficiency with EMR systems, multi-line phone systems, and Microsoft Office 365.
• Demonstrated understanding of HIPAA guidelines and patient privacy practices.
• Excellent interpersonal and verbal/written communication skills with a customer-first approach.
• Ability to multitask, manage interruptions, and prioritize responsibilities in a fast-paced clinic setting.

Preferred Qualifications

• Prior administrative exposure to clinical trials, IRB processes, or Good Clinical Practice (GCP) guidelines.
• Experience coordinating logistics for study monitors, external sponsors, or multi-provider clinical practices.
• Demonstrated ability to handle complex scheduling across multiple providers or clinical departments.

Schedule & Logistics

• Role Type: Full-Time, Direct Hire / Permanent
• Hours & Shift: Monday – Friday, 40 hours per week (Standard business day shift; occasional overtime if required by clinic needs). No standard weekend shifts.
• Location: 100% On-site clinical office environment.