Scheduling Specialist Concierge - Day Shift

Scheduling Specialist Concierge

Employment Type: Full time

Shift: 40hrs/wk, Monday-Friday 7:30am-4pm w/ option to flex schedule per community events/business need.

Location & Travel: Must be local and willing to commute within the Trinity Health Mid-Atlantic region. Travel required between sites such as SMMC, NAC, community events, etc.

Primary Address: 120 Pheasant Run, Newtown, PA 18940

Job Responsibilities:

• Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.
• Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
• Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
• Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
• Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
• Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Minimum Qualifications:

• High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (Nice to Have):

• Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.
• Experience in complex facility based ancillary testing across multiple facilities/states.
• Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Position Highlights:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Retirement Savings Program
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

St. Mary Medical Center is a beautiful 53-acre state-of-the-art facility comprised of more than 700 physicians, nearly 3,000 colleagues, and 1,100 volunteers committed to providing quality care delivered with compassion and respect. St. Mary attracts top doctors, introduces cutting-edge technologies and implements advanced procedures to meet the healthcare needs of the people it serves, including the nearly 630,000 residents of Bucks County.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.