Tanger Ambassador - Pinecrest

About the Company At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: leading with integrity, fostering inclusion, and embracing innovation to drive meaningful change. About the Role We are seeking a Tanger Ambassador – Pinecrest. This role offers the opportunity to work both independently and collaboratively in a flexible, team-driven workplace designed to empower connection, innovation, and impact across geographies. Perks Competitive salary 401(k) match Voluntary benefits Team Member discounts And more ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Maintain a polished and professional appearance aligned with our brand image. Attend virtual or in-person sessions, webinars, or meetings to enhance knowledge as a brand ambassador. Engage and proactively assist all guests across the center, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere. Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details to answer questions and provide superior customer service. Prepare and hand out samples, coupons, and product information; distribute these marketing materials to shoppers. Collect and record customer feedback and information for internal use and client relations. Use mobile technology to educate shoppers on TangerClub benefits, opportunities for savings, sales, contests, events, and loyalty perks via the Tanger Mobile App. Assist new customers in signing up for TangerClub and help with the Mobile App. Represent Tanger by actively participating in on-site and off-site marketing events, conferences, trade shows, and other events. Assist in set-up, organization, and breakdown for events; capture and recap promotional events via photos, video, audio, etc. Foster partnerships with retailers by responding appropriately to retailer requests. Assist center management as needed; report center issues or concerns in a timely and accurate manner per policy. Provide general administrative and clerical support, including office upkeep and organization. Assist in receiving shipments, routing incoming mail, and preparing outgoing mail and overnight packages. Assist with emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check-in & social media channels, ensuring they are maintained and updated. Assist in training new Brand Ambassadors as needed. Perform additional duties or participate in other special projects as assigned. COMPETENCIES Make the best first impression—smile, welcome and connect with customers authentically. Effective in a variety of communication settings: one-on-one, small and large groups, across diverse styles and positions. Offer best-in-class service, anticipate needs, and leave the customer with a positive Tanger experience. Listen and understand a customer’s situation to assist effectively. Acknowledge, interact and build relationships with shoppers, vendors, and retailers. Maintain a polite demeanor and demonstrate patience when interacting with customers. Act professionally at all times. Stay up to date on Tanger marketing initiatives to drive revenue generation. Communicate effectively using positive language. Have outstanding verbal and written communication skills; fluency in English; bilingual Spanish is a plus. Use and navigate current/emerging technology and applications proficiently, including mobile devices (phones, iPads, tablets). Work outdoors promoting marketing initiatives designed to drive traffic and generate revenue. Work a flexible schedule to accommodate business needs, including nights, weekends, and holidays. Adhere to Tanger’s values: Integrity, Inclusion, and Innovation. EDUCATION AND EXPERIENCE High School Diploma or equivalent work-related experience. 1-2 years of customer service experience. PREFERRED EDUCATION AND EXPERIENCE 1 year of administrative experience. Ability to read, write, and speak in Spanish (bilingual). EEO Statement Tanger is a proud Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. Background checks will be conducted for this position. Tanger participates in E-Verify. #J-18808-Ljbffr