Warranty Administrator

Job Description

Job Description

About the Role:

Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients.

Responsibilities:

• Process warranty claims efficiently and accurately to ensure timely resolution.
• Review and analyze warranty documentation for compliance and accuracy.
• Communicate with vendors regarding warranty status and inquiries.
• Maintain detailed records of warranty claims and resolutions in the system.
• Collaborate with the service department to resolve warranty-related issues.
• Monitor warranty trends and provide feedback for process improvements.
• Assist in training staff on warranty policies and procedures.
• Stay updated on industry standards and manufacturer warranty policies.

Requirements:

• High school diploma or equivalent; relevant certifications preferred.
• 2+ years of experience in warranty administration or a related field.
• Strong attention to detail and excellent organizational skills.
• Proficient in using warranty management software and Microsoft Office.
• Exceptional communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused mindset with problem-solving abilities.
• Knowledge of heavy machinery or automotive industry is a plus.

About Us: SHAKER JCB has established itself as a leader in the heavy equipment industry, providing exceptional machinery and service to our clients. Customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work environment that encourages growth and development.