Call Center Phone Sales Representative

Service Agreement Renewal Sales Agent - Orlando, FL Are you a customer-focused professional who enjoys building relationships, solving problems, and helping customers protect their investments? We're looking for an Annual Service Agreements (ASA) Renewal Agent to connect with existing customers, assist with service agreement renewals, and deliver exceptional customer service while meeting performance goals. As an ASA Renewal Agent, you'll play a key role in retaining customers by ensuring their annual service agreements remain active. Contacting existing customers to remind them to renew their annual service agreements Following up with customers who have outstanding balances Processing credit card and check payments over the phone Accurately documenting customer interactions, payments, and account updates Explaining service agreement coverage and plan limitations Creating service support tickets when needed Resolving payment issues and following up on outstanding accounts Meeting sales goals and key performance indicators (KPIs) Maintaining accurate records while adhering to company policies and procedures High school diploma or GED required

• 1-3 years of customer service, collections, sales, or call center experience preferred
• Comfortable handling customer objections and difficult conversations professionally

Customer-focused with a positive, solution-oriented attitude Proficient with Microsoft Windows and basic computer applications Accurate keyboarding and data entry skills This position is primarily office-based and involves extended periods of sitting, speaking, listening, and computer work. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you enjoy helping customers, thrive in a goal-oriented environment, and take pride in delivering outstanding service, we'd love to hear from you. Join our team and make a meaningful impact by helping customers maintain the protection and peace of mind their annual service agreements provide. Apply today and become part of a team committed to exceptional customer service and long-term customer relationships! Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.