Market Manager

Dealer Tire is looking for a dynamic Market Manager to lead and grow high-performing Tire Service Advisor teams across multiple dealership locations. This role is ideal for a hands-on, results-driven leader who thrives in the field, loves coaching talent, and knows how to translate operational excellence into sales growth and customer loyalty. If you’re passionate about developing people, influencing outcomes on the service drive, and partnering with dealership leadership to deliver next-level performance—this could be your next move. What You’ll Do As a Market Manager, you’ll serve as the primary field leader and coach for Tire Service Advisors across your assigned market. Lead Standards of Excellence Ensure consistent execution of Dealer Tire’s operational standards and Service Lane Inspection (SLI) tool Coach TSAs on the complete service process—from customer greeting through objection handling and closing the sale Drive effective inspection presentations and accurate repair order additions Spend 70%-75% of your time onsite in dealerships, providing shoulder-to-shoulder, real-time coaching Conduct announced and unannounced visits to observe behaviors and reinforce best practices Deliver structured feedback, quarterly development discussions, and performance evaluations Make staffing recommendations including hiring, promotions, corrective action, and terminations Identify skill gaps and ensure all dealership personnel are trained on Dealer Tire products and tools Optimize Service Drive Operations Partner with Service Managers, Parts Managers, GMs, and OEM representatives to grow tire and Maintenance & Light Repair (MLR) performance Oversee tire program execution, including product screens, pricing strategies, inventory, and sales effectiveness Analyze and leverage data such as RO trends, competitive pricing, alignment sales, and customer pay Lead scorecard review meetings, provide actionable recommendations, and document follow-ups in Salesforce Support the launch of new Tire Store locations Foster collaboration and consistency across Tire Service Advisor teams within your market Share best practices, performance insights, and successful initiatives with Regional Managers and Field Operations partners Ensure timely completion of reports, expenses, and administrative requirements What You Bring Experience & Education Bachelor’s degree in Business, Sales, Marketing, or related field (or equivalent experience) 4+ years in tires, automotive, or a related industry Proven experience leading teams in a retail or service-driven environment (preferably multi-store supervision) Skills & Capabilities Strong coaching, facilitation, and communication skills Ability to influence behaviors through data, pay plan understanding, and relationship building High attention to detail and comfort operating in a fast-paced environment Proficiency with Microsoft Office and CRM tools Willingness and ability to perform TSA duties when needed Results orientation and business acumen Critical thinking and agility Time management and initiative Customer focus and value selling Talent development and performance management Change leadership and collaboration Physical & Travel Requirements Ability to stand for extended periods and lift up to 75 lbs Frequent bending, crouching, and twisting Approximately 85% travel within the assigned market Dealer Tire is a drug-free workplace At Dealer Tire, we believe great results come from great leadership on the ground. Market Managers play a pivotal role in shaping culture, developing talent, and delivering measurable growth for our dealership partners. You’ll have the autonomy to lead, the support to succeed, and the opportunity to make a visible impact every day. #J-18808-Ljbffr Dealer Tire