Fan Ambassador Lead

Fan Ambassador Lead

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Innovation is in our DNA.

At Cosm, we don't just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is shared reality. This is what it means to be Cosmworthy.

The Fan Ambassador Lead plays a key role in delivering a Cosmworthy and memorable Fan (guest) experience by supporting the daily operations. This role partners with leadership to help oversee Fan Ambassador operations, support training, assist with resolving fan (guest) concerns, and help oversee the team when a supervisor is not present. The Fan Ambassador Lead also supports overall venue operations by assisting with fan (guest) wayfinding, answering phone inquiries, supporting event setup and breakdown, and helping maintain a safe, welcoming environment for all fans (guests) and team members.

Responsibilities:

Bring the pillars of service (connected, optimistic, service oriented, and memorable) to life through team and fan (guests) interactions

Foster a connected, one-team environment by supporting team members and ensuring fan (guest) satisfaction

Assist in training Fan Ambassadors to deliver an exceptional, inclusive, and memorable (guest) experience

Administer and regulate team member breaks while maintaining appropriate coverage and support

Demonstrate strong communication, time management, and leadership skills

Follow direction from leadership and support daily operational needs with an optimistic, team-first mindset

Ensure each fan (guest) is taken care of from arrival through departure, creating a memorable experience

Engage fans (guests), coworkers, and leaders with a positive, friendly, and professional approach

Provide best-in-class service including greeting arriving fans (guests), scanning tickets, assisting with ticket sales, retail sales and restocking, and thanking departing fans (guests)

Assist fans (guests) with questions, concerns, and wayfinding in a service-oriented manner

Maintain knowledge of company products, services, promotions, and events to better support fans (guests)

Help maintain clean, organized, and fan/guest-ready work areas

Support overall venue flow and operational efficiency

Follow company and state safety guidelines to maintain a safe working environment for fans (guests) and team members

Maintain a friendly, outgoing, and optimistic attitude toward fans (guests) and team members

Demonstrate the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:

Previous guest services management and/or retail management experience is preferred but not required.

Excellent communication and professional interpersonal skills required.

Must be willing to obtain Food handlers' card.

Must be fluent in English and able to write in basic English.

Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.

Must be able to continuously stand, walk and lift up to 10 pounds.

Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.

Will seldom be sitting, kneeling, climbing, pushing, pulling, and lifting over 50 pounds.

Thrive in a fast-paced environment and perform well under pressure

Maintain flexibility to work a variety of shifts, including nights, weekends, and holidays

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.