Program Manager II

Job Title

Pay range: $55.48 - 83.27 Plus health, dental, vision, short term/long term disability, and group life pending eligibility

Responsibilities

4 day in office, one day out hybrid role. 9-5 hours

• Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.
• Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.
• Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.
• Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.
• Evaluate end-to-end processes to identify gaps, inefficiencies, and opportunities for optimization.
• Support the design of scalable, repeatable business processes that enable automation and intelligent workflow execution.
• Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.
• Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.
• Contribute to the development and refinement of processes, systems, and automation-enabled products.

Qualifications

What you need to succeed (minimum qualifications)

• 5+ years of experience in business process analysis, process improvement, or a related field.
• Experience with process mapping, workflow analysis, and process modeling techniques.
• Strong business process analysis and documentation skills.
• Ability to identify automation opportunities and design AI-ready processes.
• Analytical thinking with the ability to evaluate complex workflows, data, and business needs.
• Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.
• Strong stakeholder management, communication, and influencing skills.
• Experience managing multiple initiatives and priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience supporting automation, intelligent workflows, or AI-enabled solutions.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Experience partnering with product, technology, and operations teams to implement process enhancements. Equal opportunity employer including disability/veterans.