Mailroom Site Manager

Mailroom Site Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Seasoned Mailroom Site Manager with deep expertise in mail, shipping, receiving, and inbound-receiving technology, responsible for overseeing daily operations, developing SOPs, and ensuring accurate, efficient processing of all mail and accountable deliveries. Leads hiring, training, performance management, and conflict resolution while maintaining detailed records, monthly reporting, and a centralized database for mail activity and production tracking. Serves as the primary client interface, managing service issues, vendor relationships, chargebacks, and operational updates with strong follow-through. Recognized for excellent customer service, problem-solving ability, and leadership skills that foster teamwork, adaptability, and high service standards. Capable of performing all mailroom functions and key operator equipment maintenance, with the physical ability to lift up to 50 lbs.

Responsibilities:

• Create and document standard operating procedures for mail and package intake.
• Collect data for reports and prepare monthly reports.
• Maintain records and files.
• Train, monitor and discipline employees.
• Prepare employee appraisals and evaluate employee performance.
• Interview candidates for open positions.
• Ability to demonstrate a high level of problem-solving skills.
• Ability to deal with difficult or irate customer periodically.
• Maintain, review and update site Operations Manual.
• Maintain centralized employee database for mail processing, production reporting and tracking of deliveries and pick-ups.
• Educate client staff regarding available services.
• Interact with various vendors on client's behalf and maintain vendor relationships.
• Review departmental charges and post client chargebacks.
• Ensure priority handling of all incoming accountable deliveries including messenger packages.
• Ensure equipment is in good working order and have the ability to perform key operator maintenance.
• Proper follow-through to completion both verbally and in writing with client representative of any issues involving lost or delayed packages or any other service issues.
• Interface with the client contact daily and attend meetings as required.
• Keep Operations Manager informed of operational efficiencies and potential problems.
• Resolve staff interpersonal conflicts.
• Other duties as assigned.

Qualifications:

• Must have an excellent working knowledge of mail, shipping and receiving.
• Knowledge of inbound receiving technology.
• Excellent administration and computer skills.
• Knowledge of US Postal, UPS shipping and other shipping software as needed.
• Ability to lift up to 50 pounds.
• Must be flexible to adapt to changes and multi-task.
• Able to nurture and foster team work from subordinates and client.
• Must demonstrate leadership qualities. Able to set priorities and motivate others.
• Must have strong written and verbal communication skills.
• Excellent customer service skills and ability to deal with difficult or irate customer periodically.
• Ability to demonstrate a high level of problem-solving skills.
• Must be able to perform the work of those whom they oversee.