Retail Assistant

Reports To: Director of Procurement and Special Projects

Job Purpose: Supports the day-to-day operations for the Museum Shop and web retail sales

Time Allocation: Weekdays and weekends

Location: The Magic House

Magic House-Expectation of Employee

• Act in an honest, mature, and professional manner at all times.
• Treat our visitors and co-workers with respect and courtesy.
• Avoid any situation that may create or appear to create a conflict between our personal interests and the interests of The Magic House.
• Safeguard the property of The Magic House through care and respect and avoid waste and abuse.
• Report to work on time and with a can-do attitude
• Keep timely and accurate financial, attendance, and program records

Essential Duties and Responsibilities

• Greet and sell to Museum guests while serving as a role model to other part-time Museum Shop employees;
• Oversee ordering, stocking, and the care and appearance of the Museum Shop;
• Ensure store procedures are followed;
• Perform daily opening and closing procedures including accurate accounting and reconciliation of money and shop sales to the POS reports;
• Manage online retail sales including management, order fulfillment, and customer service;
• Assist with inventory, including an annual physical inventory of all retail products;
• Alert the Director of Procurement of inventory shortages;
• Participate in trainings as required
• Perform other duties as assigned;

Qualifications

• Experience: One to two years of retail experience required, preferably in a high-volume environment with a strong focus on retail operations and exceptional customer service.
• Knowledge of cash handling, inventory control, and merchandising
• Competence in using POS and systems that support retail operations
• Excellent customer service skills-helpful, friendly, and patient attitude
• Excellent verbal and interpersonal communication skills
• Ability to multi-task with a high level of output, detail, and accuracy
• Demonstrated excellence in organization and time management skills
• Ability to work effectively as a team member, as well as independently
• Demonstrates good judgment with the ability to solve problems by weighing and evaluating options

Americans with Disability Specifications

Physical Demands:

The physical demands described for this position are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk, sit, use hands, use tools or controls, reach with hands and arms; climb stairs; balance; kneel; talk or hear. The employee may occasionally be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Evaluation Policy: Annual evaluation by Director of Procurement and Special Projects

The Magic House, St. Louis Children's Museum