Front Desk Representative

Job Description When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The Salem Clinic is part of the Ambulatory Division with Beth Israel Lahey Health Behavioral Services (BILHBS) which consists of several community behavioral health clinics that serve a diverse clientele in a variety of office‑based and outreach‑based settings. Our outpatient clinics aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling, therapy sessions and other group programming activities. Services include addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more. Position Summary The Front Desk Representative position is a unique opportunity for a customer‑service–focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization. Benefits Benefits that start day‑1! Schedule Mon, Tue: 11:30 am – 8:00 pm Wed, Thu: 9:30 am – 6:00 pm Fri: 8:30 am – 5:00 pm (40 hrs) Responsibilities Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients. Answers telephones, screens and directs calls, and/or takes and relays messages. Receives & distributes mail, faxes, packages and other correspondence. Responds to inquiries and communicates agency and program information to interested parties. Monitors visitor access, waiting area and maintains security awareness. Books appointments and facilitates scheduling changes and cancellations. Monitors office supplies and prepares orders for approval. Qualifications High school diploma or general education degree (GED) required. A minimum of 1 year experience in a related field is preferred. Experience with Excel, Word, and electronic health records preferred. Pay Range $18.50 – $22.55 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable and in accordance with the law. Requirements As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer / Veterans / Disabled. #J-18808-Ljbffr Beth Israel Lahey Health