Personal Banker Associate I - Varner Crossing (Powder Springs. GA)

Personal Banker Associate I - Varner Crossing (Powder Springs, GA) Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. This Financial Center position focuses on using a consultative sales process to identify and meet the financial needs of customers or prospects, while maintaining a focus on acquiring new households and deepening existing relationships. The role also processes teller transactions and works as part of the platform staff. General Function Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Essential Duties and Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of retail consumer and small business products and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Focus on cross‑selling to the existing customer base and engage in outside sales activities (e.g., membership advantage presentations, business sales calls, community financial literacy events) as directed. Collaborate with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain trust and confidentiality of all business information. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening and servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. Supervisory Responsibilities None. Minimum Knowledge, Skills and Abilities Required College degree or work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and small business customers and/or cross‑sell to established customers. Ability to demonstrate understanding of advanced math functions that enable analysis of credit and financial information. Professional representation of Fifth Third Bank in appearance and verbal/written communication. Knowledge of retail policies and procedures to exercise good judgment in making sound decisions. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extended computer usage. Program requires ability to travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate for various classroom training sessions. The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range vary based on factors such as role, relevant skill set, experience, education and geographic location. Our extensive benefits program supports the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. Learn more about our programs on our Careers page. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr