Career Opportunities: Customer Success Representative (4663)

Customer Success Representative

Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident phone presence? If so, we want you on our team!

As a Customer Success Representative, you'll own the customer experience from onboarding through ongoing engagement. You'll be the trusted point of contact for a portfolio of clients; educating, supporting, and advocating for them every step of the way.

What You'll Do:

• Manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
• Proactively monitor account health, identifying engagement gaps or churn risks early and taking action before issues escalate
• Lead product training sessions and business reviews that help customers continuously deepen their platform knowledge and realize ongoing value
• Drive platform adoption by guiding customers through new features and ensuring they're getting the most out of LodgeLink
• Identify and nurture expansion opportunities within your portfolio, collaborating with Business Development Managers to grow accounts organically
• Serve as the voice of the customer internally, capturing feedback, flagging trends, and working cross-functionally with product and Customer Experience teams to influence improvements
• Maintain accurate account records and activity logs in Salesforce to support visibility across the team

What You Bring:

• 3+ years of experience in a customer-facing role, ideally in customer success, account management, or a SaaS/platform environment where you owned post-sale relationships
• A genuine customer-first mindset; you build trust quickly, advocate for your clients, and take their outcomes personally
• Proven ability to drive product adoption, guiding customers from onboarding through to confident, long-term platform use
• Experience managing a portfolio of accounts, prioritizing effectively, spotting churn risks early, and resolving issues before they escalate
• Strong communication skills with the ability to lead training sessions and business reviews, adapting your style to different audiences and seniority levels
• CRM proficiency (Salesforce preferred) with clean, consistent record-keeping habits
• Experience in travel management or workforce logistics is a plus, but a hunger to learn the industry is equally valued

This role is based in Scottsdale, AZ. Some travel is required.

If you're ready to make an impact and love engaging with people, apply now!