Help Desk Service Specialist -Subject Matter Expert

G2IT is seeking a Help Desk Service Specialist -Subject Matter Expert to support client facing strategic initiatives. The Help Desk Service Specialist -Subject Matter Expert will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.  As a Help Desk Service Specialist -Subject Matter Expert, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently.  You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. 

Your regular activities will include:

• Provide first-tier support to end users for either PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
• You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters).
• You will follow and create troubleshooting and maintenance procedures.

Requirements:

• 6 plus years of relevant experience or a Bachelor's degree
• Must be a US Citizen.
• Must have a Minimum Active DoD Secret Clearance.
• CompTIA Security+ at a minimum

Salary: $70-$80k annually, depending on experience