Customer Service Representative

Precision Air

Precision Air is a locally trusted HVAC company serving the Murfreesboro and surrounding Middle Tennessee area. We are seeking a friendly, organized, and customer?focused Customer Service Representative to be the first point of contact for our customers.

Position Summary

The Customer Service Representative (CSR) plays a key role in ensuring excellent customer experiences by answering calls, scheduling service appointments, and supporting daily office operations. This position is ideal for someone who enjoys helping people, multitasking, and working in a fast?paced environment.

Responsibilities

Answer incoming calls and respond to customer inquiries professionally and courteously
Schedule HVAC service, maintenance, and install appointments
Dispatch and communicate daily schedules with technicians
Maintain accurate customer records and notes
Handle basic billing questions and service follow?ups
Perform outbound calls for appointment confirmations and maintenance reminders
Support office operations and administrative tasks as needed

Qualifications

Previous customer service or call center experience preferred (HVAC or home services experience is a plus)
Strong communication and multitasking skills
Comfortable using computers, scheduling software, and phone systems
Ability to stay calm, professional, and organized in a busy environment
Dependable with a strong work ethic and positive attitude

What We Offer

Competitive pay (based on experience)
Full?time, stable position
Paid training
Opportunities for growth within the company
Supportive, team?oriented work environment

Compensation details: 19-21 Hourly Wage

PIe4aafc96a5d1-26289-40452095

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Vacancy posted 3 days ago

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