Clinical Services Trainer

Job Description

Job Description

Description:

Tanner Clinic has an immediate opening for a Clinical Services Trainer.  Join our Training Team and use your clinical experience to help others succeed. 

Location: Layton Parkway

Hours: Monday - Friday, 8:00 am - 5:00 pm

Essential Job Responsibilities:

• Provide hands-on training of the NextGen EHR application software to physicians and clinical staff.
• Provide EHR expertise in order to optimize the efficiency for the end users and streamline the clinicians' workflow.
• Develop user guides, policies and procedures and reference materials that are clinically relevant to the practice.
• Some cross-training with EPM will be required.
• Provide hands-on training of the NextGen EPM application software to medical and clerical staff, with specific focus on reception and scheduling processes.
• Provide troubleshooting related to individual end-user issues.
• Collaborate regularly with staff and leadership on ways to achieve more efficient, effective and applicable workflow and outcomes.
• Stay up-to-date on application releases and enhancements.
• Participate in all system upgrades, fixes, and enhancements (software and hardware related).
• Participate in the system testing process for new functionality or system upgrades.
• Other duties as assigned.

Education:

• High school diploma required
• Bachelor's degree in a related field or equivalent experience preferred

Experience:

• Two years clinical care experience for EHR trainer.
• Two years clinic support (reception, billing, scheduling) experience for EPM trainer.
• Proficient with electronic health record systems (clinical or practice management) in a healthcare setting with an excellent understanding of clinical language.

Performance Requirements:

Knowledge:

1. Extensive knowledge of computer programs and computer hardware.
2. Knowledge of computer programming principles and techniques.

Skills:

1. Skill in assisting a variety of users on computer applications and programs.
2. Skill in effective interpersonal skills and customer support methods.

Abilities:

1. Ability to clearly explain computer applications and programs in simple, user-friendly ways.
2. Ability to effectively interact with all employees at all levels of computer understanding.
3. Ability to be well organized and prioritize effectively.

Equipment Operated: Standard office equipment including computers, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking, kneeling, bending, or standing the remainder. May be required to lift up to 30 pounds.

Other Requirements: Regular and reliable attendance is an essential function of the job