Fan Engagement Specialist (Customer Service Rep)

Job Description

Job Description

Position Overview
The Fan Engagement Specialist is responsible for creating an exceptional experience for every guest who walks through the doors of Allstar Pizza & More. This role focuses on customer service, order accuracy, hospitality, and maintaining a fun and welcoming environment for families and fans.

A Fan Engagement Specialist ensures guests feel valued, supported, and excited about their visit while helping operations run smoothly.

Key Responsibilities
Guest Experience
Welcome every guest with a positive and energetic attitude
Provide friendly, helpful service to guests and families
Answer questions about menu items, parties, arena activities, and promotions
Resolve guest concerns quickly and professionally
Ensure guests leave with a positive impression of Allstar Pizza & More

Order & Service Support
Take accurate food and beverage orders using the POS system
Deliver orders to guests when needed
Ensure food presentation meets Allstar standards
Assist with guest needs throughout their visit
Arena & Guest Area Support
Help monitor arena games and bounce houses for safety and organization
Ensure equipment is returned to the proper place
Assist guests with arena activities and rules when needed
Maintain a clean and organized guest area

Cleanliness & Organization
Keep the lobby, dining area, and guest spaces clean and presentable
Bus tables and assist with resetting areas for the next guests
Follow proper cleaning and sanitation procedures
Support dishwashing and cleaning when needed

Team Support
Work closely with Hospitality Hosts and other team members during parties and busy periods
Communicate guest needs to leadership when necessary
Assist other departments when the business requires it

Skills & Qualifications
Strong communication and people skills
Positive attitude and team-oriented mindset
Ability to work in a fast-paced environment
Strong attention to detail and organization
Willingness to learn and accept feedback
Reliable and punctual

Preferred but not required:
Previous customer service or hospitality experience

Physical Requirements
Ability to stand for extended periods
Ability to lift up to 25 lbs
Ability to move quickly between guest areas

Success in This Role Looks Like
Guests feel welcomed and appreciated
Orders are accurate and delivered efficiently
Guest areas remain clean and organized
Arena activities stay safe and enjoyable
Team members support each other during busy times

Growth Opportunities
Fan Engagement Specialists who demonstrate leadership, reliability, and strong performance may grow into roles such as:
Trainer
Shift Captain
Hospitality Host / Party Lead
Operations Leadership