VOC Specialist (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a VOC Specialist to support the Federal Government in providing O&M support of contracted operations.

Job Duties/Responsibilities:

• Job responsibilities include but may not be limited to: Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.
• Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment. Equipment types include Polycom, Cisco, Pexep and others.
• Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.
• Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.
• Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.
• Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).
• Overtime, shift work and occasional travel may be required, or other duties as assigned.
• Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.

Required Clearance:

Must be able to initially obtain Public Trust and follow-on TS (#clearable)

Our VOC Specialist's earn between $50,000 – $61,500. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.