Outlet Host

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: HARD ROCK INTERNATIONAL JOB DESCRIPTION: HOST AUTHENTIC EXPERIENCES THAT ROCK LOCATION: Hard Rock Cafe Los Angeles/Hollywood POSITION TITLE: Host REPORTS TO: Department Manager and/or General Manager DIRECT REPORTS: Brent Sumida DATE CREATED: 03/31/2026 FLSA STATUS: Hourly - Overtime Non-Exempt PRIMARY RESPONSIBILITIES Opening doors, where applicable. Welcoming and thanking guests. Answering questions - accurately and politely. Maintaining a clean and organized waiting area. Answering the phone. Directing guests to areas & restrooms. Providing security for co-workers, guests and celebrities. Assisting servers, bussers and managers. Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create “Raving Fans.” REQUIREMENTS: EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent. SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC’s 5 core Values and Mission Statement. This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description. GENERAL SIGN OFF The employee is expected to adhere to all company policies and to act as a role model. I have read and understand this job description. Pay Range: $17 - $23/Hourly Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests! #J-18808-Ljbffr