Customer Experience Representative

Customer Experience Representative

Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!

Job Type: Full-time

Rate: $21.00-23.00/hr. plus commissions and overtime pay if applicable

Location: Onsite in our Burlington or Essex Office

Responsibilities Include:

• Ability to prioritize and organize effectively
• Ability to utilize problem solving techniques with high end broad band equipment
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
• Knowledge of basic mathematics
• Knowledge of video, broadband, and phone products and services
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best customer service our industry can give.
• Sell and promote company products and services
• Research customer complaints, processing payments and billing adjustment
• Achieve sales goals by soliciting new and or up sell services
• Follow up on and close sales leads
• Resolve customer account issues
• Perform other duties as may be requested by supervisor
• Performs service order provisioning through multiple user interfaces of the following types
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently

You will need to have:

• 3 years of CATV or other relevant technical/electronic experience
• High school diploma or GED equivalent
• Bilingual preferred
• Valid driver's license
• Willing to participate in NCTI certification/development courses

Benefits:

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays

When you join Burlington Telecom...

You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.

Schurz Communications and its subsidiaries strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Ability to lift to 25 lbs.
• Ability to work while seated for prolonged periods of time
• Ability to wear telephone head set for prolonged periods of time
• Ability to at times work remotely and independently from satellite office

The employee generally works in an indoor office environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.