Customer Pickup Associate

Warehouse Assistant

The position is the initial contact for both internal and external customers requiring assistance in the CPU department of the warehouse.

The essential functions include, but are not limited to the following:

• Ensure merchandise is accurate and free of damage. Report quality variances.
• Properly use the hand held scanner to process the merchandise.
• Operate and maintain equipment in a safe and clean condition
• Maintain a clean, neat, and orderly work area.
• Conduct operations in a manner that promotes safety. Comply with OSHA and MSDA standards.
• Safely and effectively assist in loading customers' merchandise.
• Assist managers in having items pulled for inspection.
• Properly deliver out customer invoices.
• Staff and monitor the front desk, i.e. customer phone calls, customer service calls, sales managers etc.
• Ensure all guardsman/bed gear items are pulled correctly.
• Ensure all returned items taken to the return lane in a timely manner.
• Assemble furniture utilizing specified power tools.
• Load merchandise on Transfer trucks as necessary.
• Perform part replacement tasks as necessary.
• Communicate effectively in reading, writing, and speaking in the English language
• Must be able to stand and/or walk for long periods of time and maneuver effectively around warehouse and warehouse property.
• Must be able to bend, kneel, squat, reach, and/or twist frequently.
• Must be able to lift heavy furniture up to 500 lbs. safely and with assistance while moving merchandise in various positions without causing damage to merchandise or property.
• Must be able to work a warehouse environment which is subject to temperature changes not easily controlled by heating or air conditioning.
• Perform other job related duties as assigned

Minimum Requirements (Knowledge, Skills and Abilities): High School Diploma or equivalent is preferred.

• Customer focus, dependability, teamwork, coordination, organization, time management, reporting skills, inventory control, documentation skills, and equipment maintenance.
• Excellent communication and organizational skills and customer service oriented.
• Be able to work independently or as part of a team with minimal supervision.
• Ability to prioritize and organize workflow on a daily basis to accomplish required tasks.
• Must be able to use hand tools effectively.

Very Heavy Exerting in excess of 100 lbs. of force occasionally and/or in excess of 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Definitions:

Occasionally: activity or condition exists up to 1/3 of the time

Frequently: activity or condition exists from 1/3 to 2/3 of the time

Constantly: activity or condition exists 2/3 or more of the time