Customer Service Associate

Borden Dairy Customer Service AssociateWe're on the Moo-ve with new opportunities!! And you know, if it's Borden, it's got to be good!At Borden Dairy, we've embraced the "Glass Half Full" mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve.Join Elsie's Herd today!POSITION SUMMARYBorden Dairy is seeking a friendly, detail-oriented, and solution-focused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a high-volume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone, fax, email, web, and EDI, and ensuring all requests are handled promptly and in accordance with established policies and procedures.The ideal candidates will have experience supporting multiple locations within a shared-services environment, particularly in manufacturing, distribution, or wholesale operations.JOB RESPONSIBILITIESReceive and process customer orders daily via phone (including pre-orders), fax, email, web orders, and EDI transmissions with accuracy and timelinessMonitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order-related tasksRespond to internal and external inquiries and ensure appropriate and timely resolutionMaintain order cut-off timing in coordination with business unitsAnswer incoming customer calls and route them to the appropriate department or branch for follow-upDevelop strong knowledge of company products, programs, and systems used to manage customer accountsResolve escalated customer concerns using effective problem-solving and de-escalation techniques to achieve satisfactory outcomesQUALIFICATIONSHigh School Diploma or GED requiredProficient in reading and writing English2–3 years of experience with ROSS, AS400, and/or Green Screen systems preferredProficient in Microsoft Office, especially Excel; strong 10-key skills required2–3 years of experience in an order-entry or shared-services environment, ideally within distribution, manufacturing, or warehouse operationsExperience supporting multiple locations, product lines, and customer groups in a fast-paced or start-up environmentStrong verbal and written communication skills, including grammar, clarity, and follow-throughDemonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.Demonstrated ability to perform effectively under pressure and manage competing prioritiesProfessional, caring, and enthusiastic demeanor when interacting with customers and colleaguesAdvanced phone etiquette, customer service, and problem-resolution skillsBilingual abilities are a plusAbility and willingness to work overtime, weekends, holidays, and various shifts as required.EOE Vet/DisabilityBorden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at View email address on click.appcast.io for assistance.Know Your RightsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.