Senior Zendesk Systems Engineer

5+ years of hands‑on Zendesk administration and platform ownership experience Strong experience configuring and supporting Zendesk in large‑scale production environments Deep expertise with Zendesk triggers, automations, workflows, SLAs, routing, macros, forms, fields, and business rules Python scripting experience for integrations, automation, and operational tooling Experience building and supporting integrations using Zendesk APIs, REST APIs, and webhooks Experience with Zendesk Analytics, reporting, dashboards, and operational metrics Proven experience leading platform enhancements, implementations, migrations, and configuration projects Strong troubleshooting, root cause analysis, and production support experience Ability to translate business requirements into scalable Zendesk solutions Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders Ability to work independently and drive initiatives with minimal oversight Nice to Have Experience with SSO, SAML, OAuth, OIDC, RBAC, and identity management Experience integrating Zendesk with CRM, ITSM, HRIS, or analytics platforms Agile, Jira, version control, and DevOps experience Responsibilities Own and support the Zendesk platform, ensuring reliability, performance, and operational excellence Design and implement Zendesk configurations, workflows, automations, routing rules, and business processes Lead platform enhancements, migrations, upgrades, and feature implementations Develop dashboards, reporting solutions, and analytics to support business operations Troubleshoot complex platform issues and drive root cause resolution Establish platform standards, governance processes, and operational best practices Partner with business and technical stakeholders to translate requirements into scalable solutions Mentor team members and provide guidance on Zendesk architecture and best practices Benefits Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr Beacon Hill