Patient Advocate

Patient Advocate

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Advocate with St. David's South Austin Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As a Patient Liaison, you will serve as an advocate for patients and/or family members with complaints/grievance concerns regarding medical care and services provided. You will document concerns, track/trends and investigate all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction. You will organize and Chair the Patient and Family Advisory Council. You will attend daily MDRs and proactive rounds with patients to address potential concerns or issues.

• You will investigate, evaluate and conduct follow-up of patient concerns to determine appropriate resolutions
• You will plan, organize, direct and evaluate all Patient Relations activities

What Qualifications You Will Need:

• 3 years within hospital health care organizations or customer service-related field
• Bachelor's degree in healthcare related field (Nursing, Social Services, Case Management, Counseling, Health Administration, Patient Advocacy, or related field)

St. David's South Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

St. David's South Austin Medical Center, is a 368-bed acute care hospital within St. David's HealthCare, offering comprehensive specialty and sub-specialty services. Key programs include a nationally accredited oncology program featuring the region's only adult Transplant and Cellular Therapy Program; a Level II trauma center; advanced cardiac, stroke, and orthopedic services; full-service maternity and newborn care; and four community emergency centers in Bee Cave and Bastrop.

The facility is affiliated with the Texas Institute for Robotic Surgery, providing advanced robotic capabilities for orthopedics, open heart and lung procedures, complex GI surgery, surgical oncology, general and colorectal surgery, and urology. It was also among the first hospitals in Central Texas to integrate CT imaging with robotics for early lung cancer detection.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Patient Advocate opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.