Communications Product Manager

Insight Global is seeking an RCS Messaging Channel Product Owner for a top client operating in a highly regulated communications environment. This individual will own and evolve next-generation messaging channels, including RCS and SMS, ensuring compliance, stability, and performance while enabling new creative and transactional capabilities. The role blends technical channel administration, data-driven roadmap ownership, and cross-functional collaboration with marketing and business stakeholders. As RCS continues to emerge in the U.S., this role will play a critical part in shaping how customers engage through rich, branded, and interactive messaging experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 3-5+ years of experience in text messaging / mobile messaging industry
• Hands-on experience with CTIA compliance, application processes, audits, and ongoing maintenance
• Direct experience with RCS (Rich Communication Services) or deep SMS/MMS channel ownership experience
• Experience operating in highly regulated phone or autodialer environments
• Strong ability to read, analyze, and interpret data to drive roadmaps and reduce incidents/errors
• Experience owning channel administration, not just marketing execution
• Strong requirements documentation and backlog management experience
Ability to work independently once ramped and communicate directly with business stakeholders


Nice to Have Skills & Experience
• Experience enabling payments, services, or transactions within messaging channels
• Background partnering closely with marketing teams on templates, branding, and performance insights
• Experience working in small, flat organizations where roles evolve quickly
Scrum or Agile product ownership experience


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.