Manager of Operations - Level II

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Title: Manager of Operations – Level II
Company: Safe Traffic Operations Professionals (STOP)
Reports To: Senior Management

Safe Traffic Operations Professionals (STOP)

STOP is a safety-focused organization specializing in traffic control and traffic management services for public and private infrastructure projects. STOP is committed to protecting the traveling public, workers, and project partners by implementing industry best practices, state-approved Maintenance of Traffic (MPT) standards, and rigorous safety protocols. Through skilled personnel, well-maintained equipment, and proactive coordination with clients and government agencies, STOP delivers reliable, compliant, and efficient traffic solutions that support successful project execution while prioritizing safety, quality, and professionalism in every operation.

Position Summary

The Manager of Operations – Level II is a supervisory leadership role responsible for managing field operations, administrative functions, and supporting activities related to traffic control and traffic management. This position operates with a high level of independence and accountability. Public safety and employee safety are the highest priorities in all operations.

This role requires strict adherence to company policies, state regulations, and industry standards. The position is classified as a Level II supervisory role.

Conflict of Interest Notice:

By accepting this position, the employee verifies that they do not have any association, employment, or business relationship with any other organization, company, or individual outside of Advanced Infrastructure Design (AID) and Safe Traffic Operations Professionals (STOP).

Key Responsibilities

Inventory Management

• Develop, implement, and maintain an effective inventory management system
• Ensure all STOP equipment, materials, and assets are accurately documented and tracked
• Monitor and record all purchases
• Track inventory related to affiliated companies and provide reports as required

Invoicing & Accounts Receivable

• Monitor invoicing activities and resolve invoice-related issues
• Track accounts receivable and ensure timely collection of payments
• Prepare invoices and all required supporting documentation

Marketing & Client Relations

• Actively promote Safe Traffic Operations Professionals through field interactions, client meetings, and professional communications
• Maintain regular contact with clients to gather feedback and pursue future opportunities
• Develop and update marketing materials
• Create and maintain a comprehensive client database
• Address client needs promptly and professionally
• Acknowledge receipt of client requests within four (4) hours
• Collect customer feedback, especially at the completion of each project

Operations Management

• Manage, supervise, and assign operations staff effectively
• Ensure implementation of current state MPT rules, regulations, and guidelines
• Enforce company policies, procedures, and safety standards
• Develop and improve operational rules, protocols, and processes to enhance safety, efficiency, and productivity
• Maintain clean, organized work and storage areas by assigning and overseeing responsibilities
• Participate actively in scheduling and operational goal management
• Issue written and verbal instructions and evaluate work for accuracy and compliance
• Provide quality control and quality assurance across all operational activities
• Make recommendations to management regarding project costing, purchasing strategies, staffing, and cost-effective use of resources
• Utilize available tools and reference materials (e.g., maps, planning software, online resources) for effective project planning
• Ensure projects are completed on time and within budget

Field Operations

• Provide daily, weekly, and monthly status updates covering major operational responsibilities
• Communicate official plans, policies, and procedures to staff prior to field operations
• Ensure compliance with all pre-operation and post-operation safety and company requirements
• Coordinate with government agencies to obtain permits for state and private right-of-way access in a timely manner

Training & Employee Development

• Maintain an active and organized resume database
• Actively recruit and identify qualified candidates
• Participate in hiring, onboarding, and employee selection
• Conduct and contribute to employee performance evaluations
• Provide initial and ongoing training for employees
• Deliver safety training for all staff, including self
• Identify and recommend appropriate training and professional development programs

Trucks, Vehicles & Equipment

• Ensure all vehicles, machinery, and tools are properly maintained and serviced
• Verify vehicles and equipment are safe, operational, and compliant with regulations
• Ensure proper care and handling of all company assets both on and off the field

Reporting

• Provide daily reports to the immediate supervisor
• Submit weekly updates to management
• Prepare semi-monthly written reports and present them during face-to-face management meetings

Required Qualifications

• Minimum of 5 years of experience in traffic control operations, traffic management, construction operations, or a closely related field
• At least 2 years of supervisory or management experience overseeing field staff and operations
• Traffic Control Coordinator (TCC), or equivalent traffic safety certification
• Demonstrated knowledge of state and local MPT (Maintenance of Traffic) rules, regulations, and guidelines
• Strong understanding of work zone safety standards and safety compliance requirements
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Experience with inventory tracking, invoicing, and accounts receivable monitoring
• Ability to read, interpret, and implement plans, specifications, permits, and operational documents
• Proficiency with basic computer applications, including Microsoft Office (Word, Excel, Outlook) and online tools (e.g., maps, scheduling, and reporting systems)
• Excellent verbal and written communication skills
• Strong organizational, leadership, and problem-solving abilities
• Valid driver’s license with an acceptable driving record
• Ability to work flexible hours, including early mornings, nights, weekends, and emergency response situations as required
• Ability to work in outdoor environments and varying weather conditions

Preferred Skills & Qualifications

·       College education is highly desirable.

• OSHA safety training or certification (e.g., OSHA 10 or OSHA 30)
• Experience coordinating with government agencies for permits and right-of-way access
• Familiarity with project cost control, budgeting, and purchasing strategies
• Experience developing and improving operational procedures and safety protocols
• Strong customer relationship management and client-facing experience
• Marketing and business development experience within construction, engineering, or traffic operations
• Experience with employee training programs and workforce development
• Working knowledge of fleet management and vehicle maintenance programs
• Ability to analyze operational data and prepare management-level reports
• High attention to detail with a proactive, solution-oriented mindset

Salary: $60,000 to $85,000 per year / based on experience and qualifications.

BENEFITS

·       401(k) matching

·       Dental Insurance

·       Health Insurance

·       Paid time off

·       Vision Insurance

JOB SITE

·       This is a full time in person job. Prospective candidates should be able to commute or relocate to the Township of Hamilton, NJ, 08691.

To apply, send your resume to the following email with the subject: “STOP-MOP”

View email address on ziprecruiter.com