Sr. ServiceNow Developer

Short Description Under broad supervision, designs, codes, tests, modifies and debugs computer software. Complete Description The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders. Key Responsibilities Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation. Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption. Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability. Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems. Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders. Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module. Required Skills & Qualifications Implementation Experience: Must have direct, hands‑on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations). Experience: Minimum of 3-5+ years of hands‑on experience as a ServiceNow Developer/Administrator. Core Module Expertise: Strong technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management) and CSM (Customer Service Management). Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB. Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP). Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Soft Skills and Professional Attributes Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion. Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation. Diplomacy & Problem‑solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high‑pressure issues. Collaboration: A team‑oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups. Adaptability: Highly organized, flexible and capable of prioritizing tasks in a fast‑paced environment. Preferred Qualifications (Plus) Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) is highly desirable. ServiceNow‑Related Certifications: Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM. Skill Matrix Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols. Direct, hands‑on experience implementing or being an active part of a core ServiceNow Implementation team. Strong technical knowledge, and implementation experience with ITSM and CSM. Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. #J-18808-Ljbffr JPS Tech Solutions