Veteran's Shelter Program Coordinator

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Veteran's Shelter Program Coordinator will work specifically within the Washtenaw County Salvation Army corps and assumes the responsibility of overseeing the services and case management for homeless Veterans housed at The Salvation Army's Staples Veteran's Hope House transitional housing. This role also works closely with the Corps Officers to meet the objectives established by The Salvation Army's Staples Veterans' Hope House program in conjunction with services offered by the Veterans Healthcare center. This includes supervising the on-going operation of the Veterans' Shelter in accordance with The Salvation Army guidelines and operational standards. This position also provides valuable input into program vision and development.

Essential Responsibilities:

• Develop and implement client services and assist in the process of program development in response to the needs of those served through the transitional housing program.
• Assume an active role in providing vision for future program development, communicates that vision to the Washtenaw County Social Services Director, and assumes shared responsibility for subsequent program implementation.
• Continuously expand knowledge and expertise about available community resources to aid Veterans in this program and to become acquainted with the directors or staff of these agencies and organizations.
• Provide case management services to clients participating in the transitional housing program.
• Facilitate admissions and discharges of all VA residents.
• Meet at least once per week with residents to manage casework responsibilities.
  • Meetings should include review of goals, saving plans, current events, concerns if any, and any other new developments.
• Offer follow-up casework services for up to one year for all graduates of the program.
• Complete written and electronic documentation of casework services.
• Coordinate casework services with local Veterans Affairs outpatient services and staff to ensure all residents are receiving appropriate support.
• Perform random alcohol and drug screenings which are documented on prepared forms. Any irregularities are reported to the Social Services Director and the VA liaison for additional testing at VA hospital.
• Monitor entry log sheets for attendance purposes.
• Facilitate weekly house meetings at a time when the majority of residents can meet. These meetings should include Veterans residing at the shelter and should also include the VA liaison.
• Participate in monthly VA conference calls.
• Function as the liaison between The Salvation Army Staples Veterans' Hope House and the community, participating in all appropriate collaborations, coalitions and network meetings.
• Submit monthly billing information in a timely manner to the VA.
• Ensure the house is safe and meets the standards for health and safety inspections performed by the VA, City of Ann Arbor, The Salvation Army and Commission on Accreditation for Rehabilitation Facilities.
• Perform other duties as assigned.

Qualifications:

Education/Experience:

• Bachelor's degree in social work preferred or equivalent combination of education and experience (4 years working with homelessness, veterans and related issues) which provides the required knowledge, skills and abilities.
• Previous experience working with homelessness and related issues such as substances abuse and mental health, preferred.
• Experience working with staff to provide correction and encouragement

Skills, Knowledge & Abilities:

• Able to communicate effectively including good listening, speaking and writing
• Excellent organization and office management skills
• Complete Caseworker Certification Program within 120 days of hire
• Ability to work collaboratively

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)