Bilingual Client Loyalty Specialist

Job Description

Job Description

English / Spanish

Bridge connections and build lasting trust — using both English and Spanish to look after our valued clients.

You’ll be the friendly, go-to contact for our existing and past clients: walking them through our programs and benefits, answering every question clearly, and making sure they feel supported and valued at every step. Your warm approach and language skills will turn great experiences into long-term loyalty.

Enjoy stable weekday hours, no weekends, full benefits, and a role where your communication skills truly make a difference.

Key Perks:

• 401(k) with Company Match – Grow your savings for the future while we invest in you, too.
• Paid Holidays – Enjoy time off to celebrate and recharge throughout the year.
• PTO – Take well-deserved breaks with paid time away.
• Paid Sick Leave – Rest easy knowing you have paid time off when you’re under the weather.
• Health Benefits – We provide comprehensive health benefits to support your well-being.
• Dental & Vision Insurance – Additional coverage to keep you and your family healthy.

Team & culture: Collaborative, training-focused team with clear production expectations. We provide coaching and full transaction support to deliver exceptional client service. We value professionalism, a service-first mindset, and community involvement.

$15 hourly plus bonuses

What you’ll do:

• Call past clients to explain program benefits and assist enrollment
• Answer client questions and provide excellent customer service
• Maintain accurate client records and follow-up schedules
• Have opportunities to grow in a real estate career if you pursue a real estate license

What success looks like at 6 months:

• High enrollment rate, consistent call metrics, and high client satisfaction scores

What you bring (must-haves):

• Fluent English & Spanish
• Strong customer service and phone skills
• Comfortable making outbound calls and meeting goals

Nice-to-haves:

• Sales or call-center experience
• Texas real estate license or pursuing growth opportunities

• Backed by our "Go Serve Big" mission statement, Your Home Sold Guaranteed Realty strives to be the best place to work, buy, and sell real estate guaranteed.
• Our "Go Serve Big" mission is a give-back, pay-it-forward approach for our agents and their clients. When you put others first, you will never be second is one of the core values at the company.
• We look forward to your application since the right people are the defining difference in the success of any company!