Client Implementation & Support Specialist

Client Implementation & Support Specialist Hybrid - New York, NY, USA May 6, 2026

$80K - $100K

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. The Dealmakers and Wealth Implementation and Professional Services team is seeking an experienced professional with expertise in implementation and support to join our newly constructed and innovative team. Members in this position will play a key role in helping FactSet monetize its multi-year investment in our Deep Sector strategy. This is an exciting and unique growth opportunity to develop expertise in a highly specialized content area. You will work closely with our various Data Solution teams to help our clients use FactSet’s Deep Sector and Industry‑specific Fundamentals data in their day‑to‑day workflows, win market share against competitors and further ensure that FactSet is the provider of choice for Industry‑specific analysis. Responsibilities: Review and convert client Financial Excel models using FactSet’s Deep Sector data Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements Own the end‑to‑end workflow conversion process across Deep Sector‑related engagements and opportunities Contribute to the development of our Deep Sector offering by relaying granular product‑specific feedback, feature requests and opportunities for differentiation that is grounded in real client experience Qualifications: 2+ years of hands‑on experience with client‑facing teams within financial services Bachelor’s Degree or equivalent combination of education and experience Deep experience with FactSet’s product offerings and Microsoft Excel Strong communication, analytical and reasoning skills Job location: Boston, New York, and Norwalk For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future What’s in it for you: Opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start‑up Support for your total well‑being, including health, life, and disability insurance, retirement savings plans, discounted employee stock purchase program, and paid time off for holidays, family leave, and company‑wide wellness days Flexible work accommodations to help you achieve success both at work and in your personal life A global community dedicated to volunteerism and sustainability, where collaboration is encouraged and individuality drives solutions Career progression planning with dedicated time each month for learning and development The budgeted amount range for this position in Norwalk and New York City is $80,000 – $100,000. The salary range may differ in other locations or countries. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E‑Verify. #J-18808-Ljbffr Dormont Manufacturing Co