Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Flexible schedule

Account Representative – Grow Client Relationships and Drive Business Success

Are you a motivated professional with a passion for building strong client relationships and delivering tailored solutions? We are seeking a dynamic Account Representative to manage and grow our client portfolio while providing exceptional service and business support.

About the Role:

As an Account Representative, you will serve as the primary point of contact for assigned clients, understanding their unique needs and offering customized products and services to help them achieve their goals. You will work closely with cross-functional teams, including Customer Service Representatives and Sales, to ensure clients receive the best solutions and support.

Key Responsibilities:

• Manage and nurture relationships with assigned clients to foster loyalty and long-term partnerships.
• Conduct regular reviews of client accounts to identify opportunities for upselling and cross-selling.
• Collaborate with Customer Service Representatives to follow up on referred sales leads and service inquiries.
• Develop and deliver presentations and proposals tailored to client needs.
• Resolve complex client issues with professionalism and efficiency.
• Maintain accurate records of client interactions, sales activities, and account information.
• Meet or exceed sales targets and contribute to the overall growth of the business.
• Stay informed about industry trends, products, and competitors to provide expert advice.

What We’re Looking For:

• Proven experience in account management, sales, or related fields.
• Strong interpersonal and communication skills.
• Ability to build trust and rapport with diverse clients.
• Goal-oriented with a track record of meeting or exceeding sales targets.
• Problem-solving skills and a proactive approach to client needs.
• Organized and able to manage multiple customers, prospects, and follow-up activities at the same time 
• Positive, solutions-focused approach when faced with challenges. 
• Dependable, punctual, and ready to contribute as part of a team. 
• Bachelor’s degree preferred but not required.
• Bilingual: English and Spanish fluency is a plus.
• Ability to take initiative rather than waiting to be told what to do next. 
• Persistent and able to handle rejection without becoming discouraged. 

Benefits & Compensation:

• Competitive salary plus commission and bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development.
• Supportive and collaborative work environment.

About Us:

We are dedicated to delivering outstanding products and services while building meaningful client relationships. Join our team and play a key role in helping our clients succeed and grow.

Job Type: Full-time
Location: In-person (Mansfield and Willimantic)
Compensation: Competitive salary plus incentives