Administrative Technician - Treasury

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The Administrative Tech II supports the Treasury Department of FirstEnergy within the Accounts Payable group, performing analysis, processing transactions, and communicating with internal and external customers to resolve issues and ensure efficient operations.

Responsibilities include:

• Provide help desk support for both internal and external customers, ensuring timely resolution of issues.
• Provide professional, clear, and fact-based communication to internal and external customers via verbal and written channels, supporting issue resolution and operational efficiency.
• Deliver excellent customer service by investigating and resolving issues reported through the Help Desk or directly by business clients at all organizational levels, both internal and external.
• Review of Supplier accounts within SAP and Coupa to resolve customer issues
• Learning and understanding the business processes associated with supported applications.
• Offering ideas and suggestions and working to improve processes within Accounts Payable and bringing assigned project to completion.
• Process credits and vendor payments
• Ensure compliance with industry regulations and standards and all FE policies and procedures.
• Working with IT to ensure solutions.
• Consistently delivering high quality results.
• Developing effective working relationships with employees at all levels of FirstEnergy
• Demonstrating a questioning attitude while maintaining commitment to the overall success of the team

Qualifications

• Relevant work experience includes but is not limited to a working knowledge of SAP and Coupa.
• Prior AP knowledge is a plus but not required.
• Excellent written and oral communication and time management skills
• Proficient with Microsoft Office applications (Excel, PowerPoint, Access and Word)
• Aptitude to learn quickly.
• Proven ability to troubleshoot, analyze, and solve non-routine problems with little or no guidance.
• Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines.
• Commitment to producing quality deliverables while adhering to deadlines.
• Ability to build relationships through collaboration and teamwork, across all levels and departments of the company
• Proven team player, demonstrates a questioning attitude to learn, produce results and develop relationships
• Willingness to undertake assignments involving unfamiliar subjects, propensity for continual growth.
• Acts in an ethical and professional manner, with the highest level of integrity, and in compliance with the code of business conduct and all relevant policies and procedures
• Ability to use discretion when working with strategic and often confidential financial information

Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.Position Classification Exempt