Desktop Support Specialist

Overview Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: VDI Support Specialist Location: Indianapolis, IN We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols. Responsibilities Design, Development, and Support : Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations. Virtual Environment Administration : Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches. Collaboration : Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations. Image Updates and Optimizations : Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance. Upgrade Management : Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations. Change Management : Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams. Tier 2 Support : Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently. Training and Documentation : Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues. Standards and Best Practices : Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes. Continuous Improvement : Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment. Qualifications Bachelor's degree in Information Technology, or a related field, or equivalent work experience. Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support. Strong knowledge of VDI technologies, virtual image management, and associated best practices. Experience with virtualization technologies such as VMware, Hyper‑V, or other virtual environments is a plus. Excellent troubleshooting skills with a proactive approach to problem‑solving. Ability to work independently and manage multiple projects simultaneously. Strong communication and collaboration skills, with the ability to work effectively with cross‑functional teams. Physical Demands: The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities. Prolonged sitting at a computer workstation. Ability to communicate clearly both verbally and in writing. Close vision for computer and document review. Occasional walking, standing, or reaching as necessary. Ability to lift up to 15 pounds. Consistent, reliable attendance and punctuality. #J-18808-Ljbffr