Spa Membership Sales Associate

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa | Brookfield, CT]
Compensation: Hourly pay + uncapped sales commissions

Are you friendly, confident, and motivated by reaching goals? Turn your customer service and sales skills into a career in wellness.

Our locally owned Hand & Stone is looking for a Spa Membership Sales Associate who can make guests feel welcome, confidently explain our membership program, and keep a busy front desk running smoothly. Membership sales are a central part of this role, along with delivering a great experience from the first phone call through checkout.

What you’ll do

• Welcome guests, answer calls, and help clients schedule the right services.

• Start membership conversations, explain the benefits, answer questions, and ask for the sale.

• Work toward individual and team membership, retail, and rebooking goals.

• Follow up with prospective members and support member retention.

• Recommend service enhancements and retail products that fit the guest’s interests.

• Manage check-in, checkout, payments, and appointment scheduling accurately.

• Help resolve guest concerns professionally and involve leadership when needed.

• Communicate with massage therapists and estheticians to keep the day running smoothly.

• Keep the front desk and guest areas clean, organized, and welcoming.

• Participate in sales training and coaching, and put feedback into practice.

What we’re looking for

• Customer service, retail, hospitality, or sales experience preferred.

• Comfort discussing prices, handling objections, and asking guests to join.

• Motivation to meet goals and earn commission.

• Strong communication skills and attention to detail.

• The ability to stay friendly and organized during busy periods.

• Reliability, punctuality, and a team mindset.

• Comfort learning scheduling software and other computer systems.

• Availability for [insert evening and weekend requirements].

What we offer

• Hourly pay plus uncapped sales commissions.

• Training on memberships, services, products, and guest communication.

• Ongoing coaching and opportunities to grow into training or leadership roles.

• Medical and dental coverage, paid time off, and a 401(k) with employer match, subject to eligibility and plan terms.

• Employee service pricing and retail discounts.

• A busy spa environment where you can build relationships and see the results of your work.

Apply with your résumé and availability. Tell us about your customer service or sales experience and what motivates you to succeed.

We are an equal opportunity employer.