Reactive Procurement Manager

Directly Reports To: Director of Procurement Job Overview The Reactive Procurement Manager is responsible for leading and optimizing the real-time sourcing and vendor engagement process for reactive work orders across the Facil IT platform. This role ensures that service requests are fulfilled quickly, cost-effectively, and in alignment with client SLAs and KPIs. Working in close partnership with the Director of Procurement, this individual manages the day-to-day execution of reactive sourcing strategies while overseeing a team of Sourcing Specialists. The role requires a strong balance of urgency, vendor relationship management, cost control, and operational discipline to ensure high service levels across a national vendor network. Key Responsibilities Reactive Sourcing Leadership Oversee the end-to-end sourcing process for all reactive work orders Ensure rapid vendor engagement to meet or exceed SLA response times Monitor work order flow and allocate sourcing resources accordingly Remove bottlenecks and elevate high-risk or aging work orders Team Management Lead, coach, and develop Sourcing Specialists Set daily/weekly priorities based on workload, geographical, and urgency needs Conduct performance reviews and provide ongoing feedback Ensure consistency in sourcing practices and vendor communication Vendor Network Execution Maintain strong relationships with existing vendors to improve responsiveness and pricing Partner with Strategic Sourcing and Procurement Compliance to address vendor gaps Support onboarding of emergency or gap vendors when required Cost Control & Negotiation Drive competitive pricing through real-time negotiation Ensure estimates align with market benchmarks and client expectations Identify and correct pricing inconsistencies or inflation trends Operational Oversight Monitor KPIs, SLA adherence, and sourcing efficiency Develop and implement process improvements to increase speed and quality Collaborate cross-functionally with Service, Dispatch, and Account Management teams Escalation Management Act as the primary escalation point for critical or stalled work orders Communicate proactively with internal stakeholders on high-impact issues Implement corrective actions to prevent repeat failures WO Status Ownership Sourcing – This status flags WOs that require the Procurement Teams attention to locate and dispatch a vendor Requirements Job-Related KPIs Sourcing Time Frame 0 - 3 days SLT Vendor Onboarding Productivity 10-20 onboarded vendors per month. Reactive Vendor First Time Fix Rate First Time Fix rate for vendors sourced by Vendor relations Team Performance Sourcing Specialist Productivity (onboarding of vendors by Sourcing Specialist) Sourced SLA Compliance Percentage of WOs sourced within client SLA. Sourcing Aged Jobs Rate Aging WO report for ticket SLT within sourcing status Reporting Required Weekly Sourcing Team Analytics compilation Weekly Sourced FIT Vendor Report New Initiatives / Opportunities Network Report – as needed Qualifications 5+ years of experience in procurement, sourcing, or vendor management (facilities maintenance preferred) 2+ years in a leadership or supervisory role Strong understanding of reactive maintenance environments and urgency-driven workflows Proven ability to manage high-volume operations under tight deadlines Experience negotiating vendor pricing and managing cost controls Proficiency with work order management systems (Facil IT or similar platforms preferred) Experience managing vendor networks across multiple states or regions preferred Excellent negotiation, communication, and relationship-building skills Ability to build positive relationships with other employees and vendors, while maintaining high productivity expectations Highly organized with strong attention to detail and compliance requirements Ability to prioritize and multitask #J-18808-Ljbffr