Information and Referral Specialist

Information and Referral Specialist (Bilingual Eng./Span.) - $17/hr

Pay Rate: $17.00 per hour

Location: West Palm Beach, FL

Job Type: Full-Time / Non-Exempt

Recruiter: PrideStaff (Recruiting on behalf of a non-profit organization in West Palm Beach)

Language Requirement: Fully Bilingual (English / Spanish)

About the Role

PrideStaff is recruiting on behalf of our client, a dedicated non-profit organization in West Palm Beach, seeking a compassionate, organized, and reliable Information and Referral Specialist (Bilingual Eng./Span.) .

In this role, you will serve as a primary front-line representative, answering incoming phone calls, managing client correspondence, and directing individuals to vital community resources and services. If you possess excellent communication skills, thrive in a fast-paced setting, and bring a passion for helping community members navigate available support, we want to hear from you!

Key Responsibilities

• Client Support & Intake: Professionally answer high-volume incoming calls, greet walk-in visitors, transcribe voicemails, and direct callers to the appropriate resource or team member with empathy and clarity.
  
• Front Desk & Administrative Operations: Manage incoming and outgoing mail, process faxes, and handle document management system updates.
  
• Documentation & Reporting: Prepare forms, letters, spreadsheets, labels, and related clerical documentation to support team operations.
  
• Office Logistics: Serve as administrative back-up for centralized printing, mailing, and postage functions.
  
• Special Projects: Support internal teams with special projects, community outreach, and organization-wide initiatives as needed.

Qualifications & Requirements

• Language Skills: Must be fully bilingual in English and Spanish with clear verbal and written communication skills. (Additional fluency in Creole is a plus!)
  
• Education: High School Diploma or GED required.
  
• Experience: Minimum of one (1) year of professional administrative, customer service, or office experience.
  
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and internet search engines/data management systems.
  
• Interpersonal Skills: Outstanding active listening abilities, patience, and a compassionate, customer-focused mindset when communicating with diverse individuals and community partners.

Work Environment & Physical Demands

• Environment: Professional, team-oriented non-profit office setting.
  
• Physical Activity: Sitting for extended periods while working on a computer and engaging on the phone with clients. Minimal light lifting up to 20 lbs may be required occasionally.

How to Apply

Ready to put your bilingual skills and customer service background to work making a difference in the community? Apply today through PrideStaff for immediate consideration!

PrideStaff and our client partner are Equal Opportunity Employers.

Compensation / Pay Rate (Up to): $17.00 - $17.00 Per Hour