Customer Relationship Manager/ Appt Coordinator

Job Description

Job Description

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups.

What we offer

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities:

• Works with department managers to develop and administer the dealership’s customer relations program.
• Communicate, build, and maintain strong relationships with customer by phone, email, text and in person
• Work with sales and service to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers.
• Manage appointment calendars and optimize scheduling
• Assists in resolving customer complaints 
• Coordinate all manufacturer and internal customer follow-up programs.
• Report dealership ratings on all factory-generated surveys.
• Prepare weekly and monthly reports on the status of customer satisfaction in the dealership. 
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Qualifications:

• Previous customer service experience
• Excellent verbal and written communication skills
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• High School diploma or equivalent; additional education in business, communications, or related field is a plus
• Positive and hardworking personality
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.