Payroll and Benefits Supervisor

Payroll & Benefits Supervisor

Location: Charlotte, NC

Work Arrangement: Fully Onsite

Employment Type: Full-Time, Direct Hire

Compensation: $80k - $90k/yr.

About the Opportunity

We are seeking an experienced Payroll & Benefits Supervisor to oversee payroll processing and benefits administration for U.S. and Canadian employees. This is a hands-on opportunity for a payroll professional who understands the full payroll lifecycle, has a strong foundation in benefits administration, and can navigate complex compliance requirements with accuracy and confidence. The Payroll & Benefits Supervisor will play an important role in maintaining accurate payroll operations, supporting employees with benefits-related questions, strengthening internal processes, and ensuring compliance with applicable regulations. This individual will also provide guidance to payroll and onboarding team members while collaborating with HR, Accounting, and external benefits partners.

The ideal candidate is detail-oriented, resourceful, and comfortable taking ownership of responsibilities from start to finish.

Key Responsibilities

Payroll Administration

• Oversee end-to-end payroll processing for U.S. and Canadian employees, ensuring accuracy and timely payment.
• Review payroll data, deductions, and uploads to identify discrepancies and maintain accurate records.
• Coordinate payroll tax reporting, applicable state and provincial filings, and wage reporting requirements.
• Research and resolve payroll discrepancies, tax notices, and inquiries from government agencies.
• Maintain compliance with applicable federal, state, provincial, and local payroll regulations.
• Support payroll audits by gathering documentation, reconciling records, and responding to requests for information.
• Address multistate payroll requirements, including applicable state-specific leave and employment regulations.
• Support Canadian payroll administration, including requirements specific to Quebec.

Benefits Administration

• Support day-to-day employee benefits administration and respond to benefits-related inquiries.
• Assist employees with questions regarding medical, dental, vision, disability, COBRA, FMLA, and other applicable benefits programs.
• Review employee benefits elections and payroll deductions to help ensure accurate administration.
• Coordinate with benefits carriers, brokers, and other external partners to resolve employee questions and administrative issues.
• Interpret employee handbooks and benefits documentation to provide clear, accurate information.
• Maintain organized benefits records and support ongoing benefits changes and compliance requirements.

Systems, Reporting & Process Improvement

• Utilize payroll and benefits systems to manage employee information, payroll processing, and reporting.
• Analyze, sort, and reconcile payroll and benefits data using Excel.
• Develop, document, and maintain standard operating procedures and internal controls.
• Identify opportunities to improve payroll accuracy, operational efficiency, and consistency.
• Maintain accurate documentation to support reporting, audits, and compliance reviews.

Team Leadership & Collaboration

• Provide guidance and day-to-day support to the Payroll Specialist and Onboarding Specialist.
• Partner with HR, Accounting, and other internal stakeholders to resolve payroll and benefits issues.
• Take ownership of assignments and ensure deliverables are completed accurately and on time.
• Contribute to a collaborative team environment by sharing knowledge, communicating proactively, and supporting colleagues.
• Adapt to evolving business needs and take on additional responsibilities as appropriate.

Required Qualifications

• Significant hands-on experience managing end-to-end payroll processing.
• Strong knowledge of payroll taxes, payroll deductions, reconciliations, reporting, and applicable tax filings.
• Experience handling payroll inquiries, discrepancies, and requests from government agencies.
• Strong Excel skills, including data sorting, analysis, reconciliation, and auditing.
• Experience with benefits administration and employee benefits-related inquiries.
• Excellent attention to detail and a commitment to accuracy.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage competing priorities, work independently, and follow assignments through to completion.
• Effective communication and collaboration skills.
• Ability to work onsite Monday through Friday at the Charlotte Service Center.

Preferred Qualifications

• Experience administering payroll for employees across multiple U.S. states and Canada.
• Familiarity with Canadian payroll requirements, particularly Quebec.
• Experience with UKG payroll, timekeeping, or benefits functionality.
• Supervisory, team lead, or employee mentoring experience.
• Experience developing standard operating procedures and implementing internal controls.
• Knowledge of COBRA, FMLA, state-specific leave requirements, and related employment regulations.
• Experience working with benefits carriers, brokers, and third-party administrators.

What Makes Someone Successful in This Role?

The successful candidate is someone who understands payroll from beginning to end, approaches employee benefits questions thoughtfully, and takes pride in getting the details right.

They are proactive, collaborative, and accountable. They are comfortable researching unfamiliar issues, asking questions when necessary, and developing solutions rather than waiting for direction. They also recognize that payroll and benefits require continuous learning as regulations, employee needs, and business requirements evolve.

If you bring strong payroll expertise, sound judgment, and a commitment to accuracy and teamwork, we encourage you to apply.

Addison Group Is an Equal Opportunity Employer

Addison Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.